Lead Senior Phlebotomist

Lead Senior Phlebotomist (2366577) Under general supervision of Phlebotomy Leadership, the Sr. Phlebotomy Lead is responsible for overseeing, coordinating, and supporting the daily activities of the phlebotomy team across assigned locations. This role provides hands‑on support, ensures safe and compliant specimen collection, and supports quality patient care through effective scheduling, training oversight, and performance monitoring. The Sr. Phlebotomy Lead serves as a clinical and operational resource, supporting onboarding, remediation, and competency verification of phlebotomy staff. The role also includes performing a broad range of clinical laboratory duties such as specimen collection, waived and moderate complexity testing, and electrocardiograms (EKGs), while maintaining compliance with CLIA, safety, and infection control standards. Schedule Office open seven days a week, 365 days a year. 40‑hour work week, Monday to Friday, 7:00 am to 4:00 pm. Possible late night and weekend rotation for support services. Location 3901 Hoyt Ave. Everett, WA 98201. Main office; requires traveling 100% of the time to other Optum Draw Satellites. Primary Responsibilities Provide day‑to‑day operational support to phlebotomy staff, including daily onsite scheduling, task delegation, workflow coordination, and performance monitoring. Assist with daily staffing plans to ensure adequate coverage across all sites, including coordinating coverage when supervisors are on PTO. Conduct regular site rounding to observe staff performance, assess workflow efficiency, reinforce best practices, and address operational or training needs in real time. Serve as a subject matter expert for phlebotomy practices, policies, procedures, and regulatory requirements. Perform venipuncture and capillary specimen collection in accordance with established protocols, ensuring patient safety, comfort, specimen integrity, and infection control compliance. Conduct waived and moderate complexity laboratory testing, including microscopy, in accordance with CLIA standards and organizational policies. Perform electrocardiograms (EKGs) and other diagnostic procedures as required. Participate in onboarding, training, competency validation, and ongoing education of new and existing phlebotomy staff. Assign and coordinate shadowing experiences for teammates who have not successfully passed training or competency assessments, ensuring appropriate supervision and documentation. Provide enhanced oversight and support to preceptors working with trainees who demonstrate a high error rate, including reviewing training performance, reinforcing corrective actions, and collaborating on remediation plans. Review and verify completion of all training, competency, and required documentation prior to facilitating or approving employee sign‑off. Support supervisors and leadership with performance improvement initiatives, retraining, and escalation when training or quality concerns are identified. Monitor and maintain laboratory and phlebotomy supply inventory to ensure availability of equipment and materials required for daily operations. Assist with quality assurance activities, quality control documentation, audits, and compliance with applicable regulatory and accreditation standards. Communicate effectively and professionally with patients, providers, leadership, and staff to support coordinated care and efficient operations. Maintain patient confidentiality and adhere to all safety, infection control, and organizational policies at all times. Customer Experience Interact with patients and healthcare providers in a professional and compassionate manner Problem solves efficiently and promptly Locate missing lab orders and specimens Competent and efficient phone skills Soft Skills Ability to work independently and maintain good judgment and accountability Ability to acclimate working on a small or large team Demonstrated ability to work well with health care providers Strong organizational and time management skills Ability to multi‑task and prioritize tasks to meet all deadlines Ability to work well under pressure in a fast‑paced environment Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Required Qualifications High School Diploma/GED Medical Assistant‑Phlebotomist (MA‑Pbt) certification from the state of Washington to perform capillary and venous invasive procedures for blood withdrawal under the supervision of a health care practitioner Completion of a Phlebotomy Certificate program through an accredited school BLS (AHA) certification is required or obtained within the first 30 days of employment 5+ years of blood draw experience 1+ year of computer proficiency with Microsoft Office and demonstrates solid computer skills Have reliable transportation and the ability travel 100% of the time to the other draw locations within Optum Ability to work a flexible 40‑hour week scheduled to include Monday through Sunday between 6:30 am to 7:00 pm Able to use muscles to lift, push, pull, or carry heavy objects. Occasionally, lifting to 50 pounds and carrying up to 24 pounds may be required Ability to abide by the code of conduct per Optum/UHG Preferred Qualifications Knowledge of common safety hazards and precautions to establish a safe work environment Knowledge of waived laboratory testing, including sample preparation and analysis, quality control, and troubleshooting Familiarity with EKG procedures and acceptable results Knowledge of medical terminology, anatomy, and physiology Understanding of HIPAA regulations and compliance standards Knowledge of laboratory information systems and electronic medical records Ability to perform waived testing accurately and efficiently Skilled in sample handling, processing, and storage Ability to perform EKGs and accurately determine acceptable readings Ability to collect and process specimens accurately and efficiently Ability to maintain a clean, safe, and efficient work environment Ability to troubleshoot and resolve issues related to specimen collection, testing, and equipment Ability to work in a fast‑paced, high‑volume environment with a high degree of accuracy and efficiency Ability to maintain strict confidentiality and privacy of patient information Ability to work flexible hours, including weekends and holidays, as needed Ability to adapt to changing technologies and procedures Ability to participate in quality assurance and quality control activities Ability to work with a diverse patient population, including infants, children, adults, and geriatric patients Benefits Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affi… UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call View phone number on click.appcast.io to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday. #J-18808-Ljbffr Optum