Transportation Manager

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview

General Summary:

Primary execution leader for transportation operations servicing the Dollar General store and distribution network. Responsible for implementing carrier and service provider strategies, developing standardized processes and procedures to ensure on-time customer delivery and accuracy in reporting that will improve the financial and service performance of the transportation team. Manages transportation staff with direct responsibility for outsourced services, monitoring activity based costs and day-to-day transportation operations.


Job Details

Duties & Responsibilities:

• Manages the day-to-day operations within the transportation team to ensure financial and service metrics are achieved:
  • Works closely with internal customers to understand demand and volume forecasts to effectively deploy capacity, manage carriers and service providers to ensure performance goals.
  • Responsible for coaching direct reports to recognize and resolve customer or carrier service issues. This will involve identifying root cause and providing guidance to the carrier and partners to ensure the issue is not repeated.
  • Ensures team has robust knowledge of key transportation management systems, core performance and financial metrics.
  • Responsible for developing critical internal and external relationships required to deliver against service and cost expectations.
• Partner with process improvement, merchants, stores and supply chain on initiatives that deliver against Dollar General operating priorities:
  • Manage special projects by developing project plans, timelines and communication protocols.
  • Partner with internal and external entities to identify opportunities to reduce cost, drive speed and eliminate waste.
  • Develop functional and support departmental strategies that support the company's growth and leveraging of transportation resources to improve margins.
• Provide leadership and coaching to team members with a focus on the development of transportation talent:
  • Identify strengths and development areas of direct reports and support individual growth plans that align with the needs of the team.
  • Create and maintain environment that challenges team members to learn new skills and opportunities to gain broad functional experience.
  • Drive performance culture tied to key operations and financial metrics to measure individual and team success.
  • Hire, manage and conduct performance and development reviews of assigned team.

Knowledge, Skills and Abilities (KSAs):

• Broad general knowledge of transportation and skill set leading transportation operations and/or supply chain operations in a complex and fast-moving operating environment.
• Must demonstrate strong communication and inter-personal skills to work effectively and lead both internal and external teams.
• Proven business acumen and command of the financial components of transportation operation.
• Possess a deep level of curiosity to understand the improvements required within the operation and take initiative to drive change.
• Strong computer and analytical skills and the ability to develop reporting and metrics to ensure goals are being achieved.
• Project management experience and able to lead cross-functional project teams as well as be a strong team player.
• 30% travel expected.

Qualifications

Work Experience &/or Education:

• Bachelor's degree required.
• Degree in business administration, logistics or supply chain preferred.
• Requires a minimum of 7 years of work experience, at least three of which must have been in the transportation industry.
• An equivalent combination of education and experience may be substituted.