Director, IT Infrastructure Operations

Overview Position : Director of Enterprise Infrastructure Operations The Director of Enterprise Infrastructure Operations is a strategic and operationally focused leader responsible for the delivery, performance, and continuous improvement of Alterra’s enterprise IT infrastructure services. This role oversees the day-to-day operations of multiple core infrastructure functions and departments, including Enterprise Network Operations, Enterprise Systems Operations, and Database Administration – each led by experienced managers. The Director also directly manages individuals focused on operational project delivery and process optimization. As a leader within the Shared Services IT organization, the Director ensures infrastructure services are reliable, scalable, secure, and aligned with the needs of Alterra’s resorts and enterprise operations. This role is critical in maintaining high service levels, driving operational efficiency, and supporting the technology foundation that powers resort operations, enterprise initiatives, and strategic growth. Responsibilities Operational Leadership: Provide strategic oversight for the enterprise-wide delivery and support of infrastructure services including network, systems, and database operations. Ensure high availability, performance, and resilience of infrastructure platforms supporting resort and enterprise operations through continuous monitoring, exemplary service request/incident management, and proactive maintenance. Process Improvement: Oversee continuous improvement of operational processes and service delivery models by driving the development and execution of operational runbooks, playbooks, and SOPs. Establish and monitor SLAs, KPIs, and operational metrics to drive accountability and service excellence, leveraging data analytics and performance management tools, including the development of business cases for incremental investment in tooling where necessary. Leadership & Organization: Provide strategic direction and leadership to a team of senior managers and individual contributors across multiple infrastructure domains. Set clear goals, offer coaching and mentorship, and foster a culture of accountability and continuous improvement. Recommend staffing levels, allocate resources, and set priorities for the department. Project & Initiative Support: Provide strategic oversight and guidance for infrastructure-impacting projects, including enterprise initiatives, resort-specific projects, capital expansions, and M&A integrations. Foster cross-functional collaboration between enterprise IT teams, resort IT teams, and business stakeholders to ensure successful execution of technology initiatives. Ensure operational readiness and support planning for new systems and infrastructure deployments. Governance & Compliance: Ensure compliance with enterprise standards, security policies, and regulatory requirements. Partner with IT Security, Compliance & Privacy to maintain secure and auditable infrastructure operations. Participate in audits, risk assessments, and business continuity planning. Financial & Vendor Management: Maintain accountability for operational budgets, forecasting, and cost optimization managed by Infrastructure Operations sub-department leaders. Oversee vendor relationships, contracts, and service performance for Infrastructure Operations. Qualifications Required: Demonstrated experience leading large, distributed enterprise IT infrastructure operations teams spanning multiple functional domains. Proven ability and experience in leadership and development of people managers. Proven track record of driving efficiency in IT operations through understanding needs, constraints, and opportunities. Expert knowledge in data center infrastructure operations including regional colocation and distributed/edge-compute models. Required: Advanced knowledge of cloud computing strategy (public/private/hybrid cloud, PaaS, SaaS), service management, and financial modeling of cloud versus on-premise deployments. Advanced knowledge of virtualization, hypervisor management, automation, and orchestration; experience implementing and managing HCI environments. Functional knowledge of Active Directory Domain Services and Windows services (GPO, PKI, DNS, etc.). Required: Knowledge of Microsoft Entra ID / M365 and hybrid identity and access environments. Functional knowledge of WAN, SDN, load balancing, proxies, switches, routers, firewalls, and network monitoring. Functional knowledge of SQL Server databases administration. Experience leading the conception, implementation, and ongoing management of enterprise-wide monitoring, automation, and incident response tools. Strong knowledge of ITIL practices and operational frameworks. Familiarity with regulatory standards such as PCI, SOX, GDPR, CCPA. Excellent verbal and written communication skills with diverse audiences. Proven track record of vendor management and negotiation. Ability to manage financials, budgeting, procurement processes, accounts payable/receivable, and forecasting. Preferred/Experience: Bachelor’s Degree or equivalent; MBA or advanced degree preferred. Minimum 10 years’ relevant experience with progression through complex environments; minimum 5 years’ leadership experience managing other managers. Hospitality, resort, or outdoor sports and recreation infrastructure operations experience; experience with Mergers and Acquisitions. Certifications such as ITIL v3/v4 Foundations or other industry credentials (CDCP, CDCS, CGEIT, CCNA, CCNP, CCIE, CISSP, CISM, etc.). Additional The base salary range listed below is indicative and may vary based on factors including experience, education, location, and travel. Denver area base salary range: $127,000 - $180,000 per year. This position is open and accepting applications. Alterra Mountain Company is an equal opportunity employer. E-Verify participation and right to work information apply. #J-18808-Ljbffr