Laboratory Services Technician I

HealthPartners Regions is hiring for a part time Laboratory Service Technician I.

POSITION SUMMARY STATEMENT:

The Lab Services Technician will provide a wide range of laboratory services including specimen collection, client service and reception desk duties, ordering/ scheduling/ billing functions, laboratory testing, phlebotomy, dispatching, specimen processing, centrifuging, delivery of specimens to appropriate lab/ department and assuring proper efficiency and workflow management and ECG tracings. Position will also serve as a resource for questions from hospital and clinic staff regarding specimen handling and processing.

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  • None
• Licensure/ Registration/ Certification:
• None
• Knowledge, Skills, and Abilities:
  • Knowledge of medical terminology
  • Ability to communicate professionally with personnel throughout the medical center.
  • Knowledge of customer service skills to interact with other medical personnel and patients.
  • Ability to read, write and communicate effectively in English.
  • Ability to exhibit professional behavior and standards.
  • Ability to display attention to detail.
  • Ability to provide consistency with detailed documentation.
  • Ability to collect blood samples through capillary or venipuncture techniques
  • Ability to properly use centrifuges and process specimens for lab testing.
  • Ability to perform 12-lead ECG and identify life-threatening arrhythmias.
  • Ability to follow policies and procedures
  • Ability to use a computer terminal and navigate hospital computer systems and related hardware/software.
  • Ability to represent the Pathology Department, troubleshoot problems and do basic triaging of situational management.
  • Ability to perform additional tasks or duties as assigned by Laboratory Leadership

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  • High school diploma or equivalent
  • Health care experience to include phlebotomy
  • Completion of a health care program (e.g. CMA, EMT, Paramedic, phlebotomy)
• Licensure/ Registration/ Certification:
  • Phlebotomy Certificate strongly recommended
• Knowledge, Skills, and Abilities:
  • None

ESSENTIAL DUTIES:

1. (100%) – Performs laboratory service technician functions

• Clarification of patient orders
• Supports patient by identifying themselves by name, department and purpose of visit at entry and exits with statement of support or identification of further patient needs (AIDET-acknowledge, introduction, duration, explanation, thank you)
• Accurate patient identification, documentation and verification per policy
• Must be able to perform phlebotomy, specimen processing, and ECGs according to established policies and procedures
• Floats to help in unassigned duties if workload and competency allow
• Participates in training of new staff on LST functions
• Uses, maintains, and troubleshoots laboratory instrumentation and supplies following established policies and procedures as competency allows
• Triages order requests for LST services
• Coordinates lab orders as able to avoid multi-sticks for patient
• Ability to perform computer applications necessary for operations in assigned duties (i.e. , EPIC Beaker, Muse, Rover)
• Processes specimens per policy and procedures (centrifugation, aliquot’s, STAT versus routine prioritization and distribution to testing sites)
• Troubleshoots problems with specimen requirements and ordering procedures, documents resolutions and notifies leadership or designee if applicable
• Works with other pathology departments ensuring that the patient specimen has been properly triaged to allow all provider testing ordered is completed
• Analyzes the acceptability of laboratory specimens (including labeling requirements for patient identification) and accompanying requisition forms using the established quality control and quality assurance guidelines, implements follow-up actions as needed
• Triage specimens to maximize workflow and minimize the turnaround times to perform testing for Stat, OR, ED or other critical care areas
• Detects, troubleshoots and occasionally resolves procedural difficulties or inoperable equipment to ensure accurate patient results/services

*Job description rankings/percentages are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs.

ORGANIZATIONAL EXPECTATIONS:

Values

All colleagues are expected to live our values:

Excellence: We strive for the best results and always look for ways to improve.

Compassion: We care and show empathy and respect for each person.

Partnership: We are strongest when we work together and with those we serve.

Integrity: We are open and honest, and we keep our commitments.

Additional Expectations:

• Complies with safety instructions, observe safe work practices, provides input on safety issues, and promotes a safe work environment.
• Maintains regular and timely attendance.
• Protects confidentiality.
• Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures.
• Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.)

POPULATION SPECIFIC COMPETENCIES:

• Anticipates the needs of the population in providing culturally responsive care and develops an individualized plan for patients and families (uses interpreter services as appropriate).
• Follow age specific phlebotomy and patient interaction techniques as covered in training
• Interactions with patients, family members, and colleagues follow HealthPartners values and department specific guidelines (AIDET, patient experience principles…)

LEADERSHIP RESPONSIBILITY:

Please describe the degree to which the position directs the work of others or coordinates workflow of a clinic, department, or functional area. If applicable, indicate the number of people and the titles for which this position directly and/or indirectly directs the work of others or coordinates workflow.

None

Critical Job Demands

Section 1: Place an “X’ next to ONE of the terms that best describes the frequency for each of the Critical Demands .

Section 2: Place an “X” next to ONE of the terms that best describes the Strength Rating for this job classification whichis expressed by one of five terms: Sedentary, Light, Medium, Heavy, and Very Heavy.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.

Heavy Work - Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Medium Work.

Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work.

Note: During any patient handling task, if any caregiver is required to lift more than 35 lbs. of a patient’s weight, assistive transfer devices should be used for the transfer.

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

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