Surgical Concierge

Job Description

Job Description

Description:

Northwest Eyes is a progressive ophthalmic medical and surgical practice, and we are searching for a Surgical Concierge for our Renton location. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven results. Our Company is committed to diversity, equity, and inclusion and believes that success requires an environment where colleagues are respected and valued.

This role involves counseling and promoting advanced vision correction options to all eligible patients and scheduling ophthalmic surgeries at our state-of-the-art ambulatory surgery center and local hospitals. You will inform patients about financial options, payments, and protocols and provide precise price estimations.

Our goal is to create a first-class experience for our surgical candidate patients by promoting premium vision correction services.

Duties/Responsibilities:

• Greet, introduce, and provide informational packets to all patients interested in surgery before they leave the clinic.
• Serving as the primary point of contact for patients, ensuring clear communication with the surgeon and staff.
• Deliver comprehensive vision correction counsel and promote premium services.
• Promote, educate, and close sales on Vision Correction with eligible patients.
• Offer and review finance options with patients, including internal and 3rd party options such as Alphaeon or Care Credit.
• Explain payment protocol (when payment is due and forms of payment accepted).
• Communicate and push all relevant information to the surgery center, including any special equipment or supplies needed for surgery as indicated by the surgeon.
• Responsible for verification of surgical authorizations before surgery in conjunction with the insurance coordinating team.
• Set appointments for pre-surgery testing and post-op appointments.
• Other duties as assigned.

• Excellent Salesmanship and Closing Skills: Proven ability to effectively sell premium services and close deals with patients.
• Customer Service Excellence: Outstanding customer service skills, ensuring a positive patient experience.
• Proficient with Microsoft Office products, G-Suite, and Windows environment.
• Team Player: Flexibility and willingness to assist in all areas, effectively working in a team environment.
• Demonstrates superior communication skills, both verbal and written, to convey ideas and information clearly.
• Competency using EPM / EHR.
• EHR Experience: Familiarity with Electronic Health Records (EHR) systems.

Education and Experience:

• High School diploma or equivalent.
• Sales experience is a plus.

Benefits:

• Competitive Salary $21.00 - $24.00
• Medical, Dental, and Vision Insurance
• Robust Ancillary Benefits
• 401(k) Plan with employer contribution
• Company Paid Life Insurance
• Generous PTO/Holiday
• EEO Statement