Store Manager

Company Cox Communications, Inc. | Job Family: Group Sales | Job Profile: Assistant Store Manager I | Position Level: CCI Management Level Individual Contributor | Work Option: Flexible Work (No remote option; must work at a specified location) | Work Shift: Day | Compensation: Hourly pay rate is $21.15 - $31.73/hour (may vary within the anticipated range based on location and candidate experience). Eligible for an annual incentive/commission target of $11,352.00. Job Description Getting a sales team stoked about selling is a special talent. The Assistant Store Manager I (ASMI) will help align the team around creating the best sales experience possible, share a contagious passion for excellence, keep up with store performance, and manage marketing and merchandising programs from strategy development to customer base growth. The ASMI keeps a keen eye on competition, watches pricing trends, and ensures peak positioning. Flexibility is required for evenings, weekends, and holidays. The ASMI reports to the Store Manager and, when the Store Manager is out, handles day‑to‑day responsibilities. What You’ll Do Oversee a smaller to moderate volume store with fewer transactions and lower customer traffic. Translate performance goals and objectives for the team and individual employees, setting weekly, monthly, and sales goals. Manage store revenue to drive acquisition and retention initiatives, monitoring progress and adjusting goals as needed. Provide ongoing training and coaching for sales staff to ensure sales performance objectives are met. Facilitate weekly sales meetings to align associates with corporate initiatives, customer and product strategies. Serve as a point of escalation for complicated sales and/or customer disputes. Plan and execute training, identify staff development opportunities, and coordinate corporate learning initiatives. Troubleshoot customer technical problems and sales tool related issues. Assess local competitive assortment and pricing trends, escalating discrepancies to leadership. Serve as the Subject Matter Expert (SME) of all product knowledge and sales tools. Assist in hiring, onboarding, developing, and scheduling sales staff. Assist with daily cash reconciliation and weekly store audits as assigned. Assist with store and sales floor inventory to ensure alignment with corporate store design strategy. Assist with operational expenses and cost optimization (headcount, inventory budget, workforce management, and other store expenses). Who You Are Minimum High School Diploma/GED and 3 years’ experience in a related field (sales, business, and/or management). Additional qualifications include up to 5 years of related experience, or a degree/certification beyond a HS diploma/GED with up to 1 year of experience. Ability to motivate and coach staff to meet established sales, retention, and customer experience targets. Strong interpersonal, verbal, and written communication skills; ability to build relationships with a diverse customer base. Strong business acumen with an understanding of how to run a successful store. Ability to be mobile in store for long periods of time to greet customers and demonstrate products and services. Ability to work and multi‑task in a fast‑paced, constantly changing environment; able to prioritize and adjust approach based on the current environment. Computer literacy with an aptitude for learning communication products, services, and accessories. Ability to lift 25–50 pounds to help manage stock room inventory. Preferred: 1 year of management or leadership experience (preferably in Wireless, Telecommunications, and/or Retail Sales). Previous experience with store operational duties. Experience selling Wireless/Mobile products highly preferred. Fluency in Spanish, both written and spoken, is preferred. What’s in It For You Competitive wage and top‑notch bonus/incentive plans. Pro‑sales culture that honors salespeople’s contributions to our success. Exceptional work‑life balance, flexible time‑off policies, and accommodating work schedules. Comprehensive healthcare benefits with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Professional development and continuing education opportunities. Access to financial wellness/planning resources. Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Additional paid time off includes bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. EEO Statement Cox Communications is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT, or visa sponsorship now or in future. #J-18808-Ljbffr