Implementation Manager

Job Description

Job Description

Description:

About Gifthealth

Gifthealth is a mission-driven healthcare company committed to improving access and outcomes for patients through innovative technology and compassionate service. Our Digi+Hub model merges digital pharmacy speed with flexible hub services, helping more patients get on therapy faster, stay on therapy longer, and deliver better outcomes for brands and providers alike. Gifthealth operates dispensing pharmacies and a nationwide partner network to deliver consistent on-therapy outcomes at scale. 

Position Summary

We are seeking an Implementation Manager to turn new agreements into a live, thriving partnership — building the project plan, coordinating every stakeholder and work stream, and being the one relationship the client trusts from kickoff to go-live. This role is the connective tissue between the client, Sales, Product, Engineering, and Customer Success.

Key Responsibilities

• Own end-to-end project management, for every client implementation — building the project plan, setting milestones, and driving the schedule from kickoff to go-live.
• Lead client onboarding, from kickoff through go-live, managing timelines, milestones, and stakeholders across both the client team and internal Gifthealth teams.
• Coordinate requirements and work streams, across Product and Engineering so the client's needs are met on schedule.
• Be the trusted point of contact, for the client throughout implementation, building confidence through clear communication, fast problem-solving, and relentless follow-through.
• Drive adoption, designing rollout plans and training that get client teams comfortable and confident from day one.
• Identify and manage risk early, flagging blockers, scope changes, or gaps before they threaten a launch date.
• Partner cross-functionally, with Sales, Product, Engineering, and Customer Success to ensure a seamless handoff before and after go-live.
• Follow PMO best practices, maintaining consistent project documentation, governance, and reporting standards, and reporting project status and portfolio health into the organization's PMO.
• Improve the process every time, capturing lessons from each implementation and feeding them back into sharper playbooks, templates, and tooling.

Qualifications

• Education: Bachelor’s Degree in Business Administration, Project Management, Healthcare Administration, Information Technology, or a related field or equivalent experience exceeding 5+ years in project management.
• Experience: 5+ years of client-facing implementation, onboarding, or project management experience, ideally at a healthcare, health-tech, or SaaS company (required).
• Experience with pharmacy operations, specialty pharmacy, EHR/EMR systems, or direct-to- patient (DTP) programs (preferred).
• Skills:
• A track record of delivering complex, multi-stakeholder projects on time, without sacrificing the client relationship.
• Comfort operating in ambiguity, in an environment where processes are still being built and the candidate is expected to help build them.
• Strong written and verbal communication, with the ability to translate between technical teams and non-technical client stakeholders.

Desired Attributes

• The ideal candidate is a calm, organized project leader who builds trust fast, communicates proactively, spots risk before it becomes a fire drill, and is energized by the moment a client goes live.

Work Environment

• Location : Hybrid/Remote
• Schedule : Full-time 
• May require availability during product launch or flexibility for escalations.
• Periodic travel to clients to ensure alignment.

Key Essential Functions

• Must be able to work effectively in a remote or hybrid environment using standard business technology and project management tools.
• Communicate effectively via email, chat, and video conferencing platforms (e.g., Slack, GoogleMeets, Teams)
• Must be able to travel onsite and to client locations
• Collaborate with cross-functional or distributed teams across time zones

Employment Classification

Status: Full-time FLSA: Exempt 

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel.Gifthealth reserves the right to modify job duties or descriptions at any time.

Requirements: