Systems Specialist / Trainer

Role Description

This is a remote position with the expectation of travel to programs as needed to provide on-site training, mentoring, and system support!

Do you love turning complex systems into something people actually understand and trust? At Bristol Hospice, our System Specialist / Trainer plays a critical role behind the scenes, ensuring our clinical teams are supported with accurate, reliable EMR systems so they can focus on what matters most… caring for patients and families.

An Average Day: (Includes, but not limited to)

• Train and support clinical and business office staff on EMR systems, workflows, and best practices to ensure accuracy and confidence in daily use.
• Provide hands-on assistance with system setup, user access, security permissions, and troubleshooting.
• Serve as a subject matter expert for clinical software, answering questions and resolving system issues in collaboration with Billing, HIS, Quality, and Informatics teams.
• Monitor EMR functionality, proactively identifying issues, updates, or opportunities for improvement.
• Assist with onboarding new users and deploying system updates or enhancements across multiple programs.
• Support QAPI, CHAP, and compliance efforts by auditing documentation and ensuring system alignment with regulatory standards.
• Analyze workflows and data to recommend process improvements that enhance efficiency, accuracy, and user experience.
• Pull quality data and reports to support leadership, quality initiatives, and operational decision-making.
• Partner with vendors and internal stakeholders to test, implement, and optimize clinical systems.
• Provide after-hours or remote support as needed to ensure continuity of operations.
• Travel to programs as needed to provide on-site training, mentoring, and system support.
• Other duties as assigned.

Qualifications

• Minimum of three (3) years of experience in a hospice environment.
• Medical billing and computer systems experience preferred.
• High school diploma or equivalent required.
• Strong working knowledge of EMR/EHR systems, including medical records, data entry, and clinical documentation workflows.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Demonstrated ability to train, present, and educate staff at varying levels of technical experience.

Benefits

• Tuition Reimbursement
• PTO and Paid Holidays
• Medical, Dental, Vision, Life Insurance, and more
• HSA & 401(k) available
• Mileage Reimbursement for applicable positions
• Advanced training programs
• Passionate company culture committed to the highest standard of care in the hospice industry

Company Description

Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We are dedicated to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect, and dignity.

Our culture is cultivated using the following values:

• Integrity: We are honest and professional.
• Trust: We count on each other.
• Excellence: We strive to always do our best and look for ways to improve and excel.
• Accountability: We accept responsibility for our actions, attitudes, and mistakes.
• Mutual Respect: We treat others the way we want to be treated.