Front Desk Agent (FT or PT)

Front Desk Agent

The AC Hotel by Marriott Newtown Square is currently searching for both full-time and part-time front desk agents. As a front desk agent, you will be responsible for providing exceptional customer service to our guests, ensuring that their stay is comfortable and enjoyable. You will be the first point of contact for guests, handing their inquiries and requests promptly and efficiently. Your main goal will be to create a welcoming and friendly atmosphere for our guests, ensuring their satisfaction and loyalty to our brand.

Minimum Qualifications:

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including mornings, evenings, weekends and holidays
• Proficient in Microsoft Office and basic computer skills
• Ability to multitask and work in a fast-paced environment

Preferred Qualifications:

• Previous experience in a hotel or hospitality industry
• Experience with hotel management software
• Ability to handle cash and credit card transactions
• Strong problem-solving skills

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check-in and checkout guests, ensuring accuracy of information and timely processing
• Handle guest inquiries and requests promptly and efficiently
• Maintain a clean and organized front desk area
• Collaborate with other departments to ensure guest satisfaction

Skills:

As a front desk agent, you will utilize your excellent communication and interpersonal skills to provide exceptional customer service to our guests. You will also use your multitasking and problem-solving skills to handle guest inquiries and requests promptly and efficiently. Proficiency in Microsoft Office and basic computer skills will be necessary for processing guest information and maintaining accurate records. Preferred qualifications such as previous experience in a hotel or hospitality industry, and experience with hotel management systems will be beneficial in providing exceptional guest experience.