Veterinary Customer Service Representative

Job Description

We're looking for a friendly, organized, and compassionate Veterinary Receptionist to be the welcoming face and helpful voice of our practice. You'll play a vital role in ensuring smooth daily operations while providing outstanding client service and support to our veterinary team.

About the Role:

As a Veterinary Receptionist, you will be the first point of contact for clients—both in person and over the phone. You’ll help guide them through their visits with empathy, professionalism, and care.

Your responsibilities will include:

• Greeting clients and patients warmly upon arrival

• Maintaining a clean, organized, and welcoming front desk and lobby area

• Triage client concerns and direct them appropriately

• Answering phone calls and emails; routing inquiries as needed

• Scheduling appointments efficiently to maintain daily flow

• Checking clients in and out, processing payments, and reviewing invoices

• Offering emotional support during sensitive or stressful situations

• Supporting a positive client experience from start to finish

Qualifications:
Qualifications

Who We’re Looking For:

• At least 1 year of veterinary receptionist or animal care experience preferred

• Compassionate, calm, and confident communicator

• Detail-oriented and able to multitask in a fast-paced setting

• Strong computer and organizational skills

• Positive attitude, team player, and proactive problem-solver

• Self-starter with a desire for continued learning and professional growth

Additional Information

** Job Type: ** Full-time and Part-time

** Hospital Hours: ** Monday – Friday: 7:00 am – 6:00 pm, Saturday 7:00 am – 4:00 pm, Sunday 9:00 am – 3:00 pm

** Pay: ** $18-$23/hr

** We offer our staff: **

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

** Note – some benefits may only be available to or vary slightly for full time employment status vs part time status. *

** **For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit ****

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