Operations Support Coordinator

PRIMARY PURPOSE: To provide operational and administrative support to the QA department in support of Quality Audit activities. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Manages field data: tracks auditor data deliverables, processes data, enters data, reviews and proofs data for accuracy, and follows up with auditors as needed. Communicates with field auditors, client managers, clients, in‑house contractors and other departments to support project activity, including communicating project assignments, updates, responding to questions, and following up on missing materials and expenses. Plans, coordinates and executes project activity with client managers. Prepares project instructions: creates instructions, posts them to the Sedgwick site, prints, packs, ships, and emails materials and instructions to auditors. Participates in auditor trainings. Monitors project activity: provides daily updates to client managers, modifies activity if required, and provides client updates. Manages auditor expenses: reviews and approves expenses, monitors outstanding expenses and open advances, and follows up with auditors as needed. Completes field auditor ratings. Performs general administrative duties. ADDITIONAL FUNCTIONS AND RESPONSIBILITIES Performs other duties as assigned. Supports the organization’s quality program(s). Travels as required. QUALIFICATIONS Education & Licensing: Bachelor’s degree from an accredited college or university preferred. Experience: Two (2) years of excellent support experience in a customer service/professional environment, or an equivalent combination of education and experience required. Food, beverage, HBA or retail consumer goods experience is a plus. Skills & Knowledge: Ability to handle multiple assignments accurately and efficiently; ability to review and proofread work for accuracy; ability to concentrate on tasks at hand in a distracting environment; willingness to commit necessary time and effort; ability to identify and understand customer needs and take appropriate actions; ability to deal openly and honestly with internal and external customers while building credibility and maintaining trust; exhibits empathy and sensitivity for customers; ability to modify behavior to maintain effectiveness in changing situations; excellent oral and written communication; PC literacy including Microsoft Office products; analytical and interpretive skills; strong organizational skills; excellent interpersonal skills; ability to create and complete comprehensive, accurate and constructive written reports; ability to work in a team environment; ability to meet or exceed performance expectations. WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical: Computer keyboarding, travel as required. Auditory/Visual: Hearing, vision and talking. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace. #J-18808-Ljbffr