Manager, Customer Service 2nd Shift

If you’re someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across the Midwest. If you are ready to immerse yourself in an environment, that helps shoppers naturally, intuitively, and enjoyably find real, honest, affordable goodness to meet them wherever they are on their wellness journey, we’d like to hear from you. Join us to begin YOUR journey and be a part of the Fresh Thyme Market Team! Fresh Thyme Rewards Weekly pay Scheduling flexibility Paid parental leave Team member discount Career growth opportunities Are you passionate about the retail grocery market and organic products? Are you a leader? Are you ready to join one of the fastest growing companies in the retail grocery market? If so, Fresh Thyme Farmers Market is the place for you! Our unique business model, fast paced and growing environment, promote from within culture, and excellent benefits make Fresh Thyme the best employer in the grocery market. Careers have been blooming at Fresh Thyme since our inception in 2012 - yours should be no different! The Grocery Manager position is responsible for managing all aspects of the Grocery Department including staff, sales, margin, and labor. They may be responsible for managing and developing all aspects of the Total Store in the absence of the Store Director. The Grocery Manager is required to assist customers as needed and maintain a friendly, energetic demeanor. This position requires adhering to all procedural guidelines set by the Grocery Department. Essential Duties & Responsibilities · Prepares the weekly sales and labor projections for the Grocery Department in order to maximize sales and profits; ensures department operations are within the labor percent allowed. · Monitors and controls all costs and expenses; includes maintaining proper ordering and inventory control, ensuring proper weighing procedures, controlling shrink, and monitoring ad displays. · Manages the Grocery Department staff including hiring, training, scheduling, coaching, and initiating required performance reviews; ensures staff is trained on all policies and procedures. · Oversees shift operations including writing and/or approving Department work schedules. · Ensures weekly flyer ads are in stock and ready for sale during business hours and that product for upcoming ads are ordered, in stock, and available for processing. · Stocks grocery department; includes facing, filling, and organization of all product items as set by the Grocery Department schematics as well as ensuring tag and pricing accuracy. · Ensures cleanliness of grocery aisles, storage area and work area for safety; includes cleaning of shelves and products, keeping floors free of liquid spills or water, removing hazardous debris from floor and sweeping. · Responds positively to customer’s inquiries and assists customers with purchases, information and product selection; requires selling and cross selling of products. · Receives, inspects, and logs products for accuracy of shipment, temperature, and quality. · Monitors the rotation of all grocery products paying particular attention to expired stock and discarding outdated or spoiled items. · Balances the grocery general ledger and financial statements. · Oversees pre-inventory preparation; includes thorough back stocking and assuring tags match products. · Manages department inventory control ensuring no out of stocks and/or over-stocks. · Sustains a high level of product knowledge and product preparation. · Walks department regularly to ensure an organized, sanitary, and overall clean appearance at all times. · Other duties as assigned. Education and Experience · High school diploma or equivalency degree. · Must have a minimum of 4 years professional experience. · Preferred 3-5 years grocery retail experience in Grocery department processes and procedures. · Previous experience in a natural foods industry is a plus. Knowledge, Skills, and Abilities · Must maintain the highest level of customer service at all times. · Ability to adapt to the ever changing high volume retail while working in a cross-functional team environment. · Must have the capacity to take initiative when problems arise. · Flexibility to adapt in a variety of situations. · Must have advanced attention to detail with the capability to prioritize and meet deadlines. · Excellent written communication and documentation skills. · Excellent verbal communication and interpersonal skills for dealing cross functionally with peers and senior management. · Must have knowledge with MS Office including Outlook, Word, and Excel. · Ability to multitask and have excellent organizational skills is essential. · Must be able to lead, support and contribute to team goals. · Ability to work varied hours/days as business dictates. · Must understand proper handling, preparation, seasonality, and appropriate shelf life of products. · Must be familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment. · Must have advanced knowledge of math, weights, and measures. · Demonstrate ability to analyze and interpret Company financial statements and results. Job Function Analysis Physical Demands · Sit Rarely 1–2 hours · Stand Continuously 1–8 hours · Walk Continuously 2–8 hours · Drive Frequently 2-4 hours · Balance Frequently 34–66% · Bend Occasionally 1–33% · Climb (2–6 ft) Occasionally 1–33% · Crawl Occasionally 1–33% · Crouch/Squat Occasionally 1–33% · Kneel Occasionally 1–33% · Reach (forward & overhead) Frequently 34–66% · Twist (45 degrees at waist) Occasionally 1–33% Lifting/Carrying · 0–10 lbs. Occasionally 1–33% · 11–25 lbs. Occasionally 1–33% · 26–50 lbs. Occasionally 1–33% · 51–100 lbs. Never 0% Repetitive Motion Right & Left Grasping Frequently 34–66% Fine Manipulation Occasionally 1–33% Pushing and Pulling Occasionally 1–33% Lower extremities Never 0% Environmental Conditions: Some extreme temperatures are possible. Some ventilation and exhaust fans. At Fresh Thyme, our team members Thrive. We offer competitive compensation, incentive programs, and recognition programs that allows our most successful team members to be rewarded for their passion, dedication, and the results they consistently drive. Therefore, we are committed to offering competitive pay that reflects market standards and ensures consistency within our organization. The pay range for this position is listed below. The actual rate offered will meet or surpass the legal wage requirement for the job's location. $20.50 - $30.05 This pay range represents the minimum and maximum base pay for the position, which is determined by factors such as market data, the qualifications required, the level of responsibilities associated with the role and other roles at this same level. Specific pay rates will be within this range and based on your experience, qualifications, and skills compared to the internal team of this role. Compensation for this position also includes incentive bonus opportunities that may vary based on individual and company performance. Specific details will be discussed during the hiring process. Our team members Thrive because we are committed to the whole person. Not only do we offer a comprehensive benefits package for our full-time team members that includes medical, dental, and life insurance, but we also offer a variety of programs designed to support our part-time members as well. ALL Fresh Thyme team members enjoy paid parental leave, our 24/7 Employee Assistance Program, and our 401(k) plan with an employer match. We are dedicated to creating a work environment that promotes work-life balance, long-term health and financial security, and continuous professional development. Come Thrive with us! A MISSION WE CAN ALL BELIEVE IN! We have a simple mission at Fresh Thyme – to improve the way our communities eat by offering fresh and healthy food at great values. We call it REAL FOOD AT REAL AFFORDABLE PRICES. We continue our commitment to offer more items that are fresh, organic and free from not-so-healthy ingredients – food you feel good about with no artificial sweeteners, preservatives, colors or flavors. We believe in meeting our customers wherever they are on their journey toward healthier eating and total wellness with a selection of products that accommodates all diets and food restrictions. While our assortment of better-for-you products is amazing, the most important thing we offer is an even more amazing shopping experience – brought to you by our friendly team members.