Customer Service Rep I - PHC

Job Title

Offering $15.16 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Job Responsibilities

Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system

Documents calls and intakes in computerized record keeping system (Productivity)

Verifies and updates demographic information such as address and telephone number in computerized records

Read and analyze documents such as patient orders

Comprehend pharmacy prescription terminology

Effectively communicate with co-workers and patients alike

Help with the training of employees

Calculate figures and amounts in reference to frequency and doses dispensed

Apply common sense understanding to carry out oral and written instructions

Education and Experience

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

Must meet any licensing requirements necessary for specific location

Computer entry experience required

Physical Demands

The employee must occasionally lift and/or move up to 10 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.