Patient Financial Counselor

Overview

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Financial Counselor in Denver at our Rose location.

We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It's much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment.

No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient's hand, or a scheduler on the phone finding an appointment that fits into a patient's schedule, we are deeply connected to our patients and do what we can to help.

If this sounds like you, we'd love to have you join our team.

Salary Range: $18.29-$25.00

Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance


Responsibilities

The patient financial counselor (PFC) plays a vital role in supporting patients by providing clear, compassionate guidance regarding financial responsibilities related to their care. This position requires strong collaboration with internal teams, direct patient engagement, and a high level of organization to ensure timely and accurate financial processes. The PFC will work in a hybrid schedule and is expected to meet with patients both in person and virtually to discuss financial options and assist with payment solutions.

Patient Financial Counselor:

• Meet with patients to review and explain insurance coverage, estimated out-of-pocket costs, and financial responsibilities
• Educate and assist patients with copay assistance programs, grants, and other financial resources
• Collect patient balances in accordance with organizational policies and procedures
• Create and manage patient budget or payment plans tailored to individual needs
• Document financial discussions and actions clearly and accurately in the appropriate system
• Collaborate closely with front-end staff, billing, collections, and other revenue cycle team members to ensure continuity of care and financial accuracy
• Ensure all assigned tasks are completed accurately and within established timelines
• Maintain a task-oriented approach while balancing multiple priorities and meeting deadlines.
• Support team-based workflows and actively contribute to a positive, collaborative work environment.

Qualifications

• High School diploma or equivalent required.
• Position requires at least 3 years experience in healthcare financial counseling, patient accounts, billing, or revenue cycle strongly preferred.
• Strong communication and interpersonal skills with the ability to engage patients sensitively and professionally.
• Have excellent communication skills, written and verbal. Must be comfortable communicating with medical professionals as an integral part of the care team.
• Demonstrated ability to work independently while also functioning effectively as part of a team
• High level of organization, attention to detail, and time-management skills
• Comfort with technology, EPM/EHR systems and financial platforms.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires manual and finger dexterity, and eye-hand coordination for computer work. Occasionally lifting files or paper weighing up to 30 pounds. Requires corrected vision and hearing to normal range for telephone contacts.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.

All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.