Lead Patient Services Specialist - Family Medicine

The Patient Services Specialist – Lead Level provides leadership and operational support to the front‑office team. The Lead PSS is capable of performing all aspects of the Associate, Journey and Senior PSS roles. This role performs all core functions while serving as an informal coach and resource to peers. The Lead is responsible for shift coordination, issue resolution, training, and championing key initiatives that align with clinic goals and patient care standards. Required Qualifications 4 years related experience in medical office or healthcare. 3 years experience as Providence employee in a related position. Benefits Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and much more. Pay Range: $24.82 - $37.98. Additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities. Equal Opportunity Employer Statement Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information or any other basis prohibited by local, state or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. #J-18808-Ljbffr Providence Health Plan Group