Spare Parts, Contract Administrator

Spare Parts, Contract Administrator Process, coordinate, and support all aspects of sales tasks as they relate to spare parts and components to support regional customers and global business. Utilize ERP systems to ensure efficient integration of the various procurement and inventory strands. Apply engineering principles/knowledge in the preparation of tenders, quotes, and orders. Assist with the formulation of customer contracts and ensure compliance with terms and conditions as they relate to sales activities. Responsible for commercial aspects of spare part tenders, quotes, and orders. Monitor progress of tenders and update internal systems to record status. Respond to incoming sales requests timely and in accordance with internal guidelines, prioritizing workflows as necessary. Address customer queries and recommend products/services to customers as appropriate. Assess potential risks associated with order delivery times and negotiate to improve delivery time with purchasing and supply chain departments to mitigate risks. Calculate sales price for parts and components, ensuring all related costs are considered, including shipping costs. Ensure customer/vessel Master Data is maintained and updated utilizing relevant software including MRP. Maintain Master Customer List for region including potential customers opportunities. Utilize SAP software to track, maintain, and share customer workflows and transactions. Foster good customer relations. Provide support with technical enquiries on spare parts, payment, and delivery schedules. Investigate and resolve customer claims. Liaise across departments to deliver streamlined and exceptional customer service throughout the sales process. Bachelor's degree in Engineering or related field (willing to accept foreign education equivalent) and two years of experience in the job offered or in a Spare Parts, Contract Administrator-related occupation. #J-18808-Ljbffr Everllence SE