Content Strategist

Overview We need people with a passion for both the product and an outstanding user experience - those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. We are a team that thrives on people identifying ways they can contribute to get the job done. Our collective unique backgrounds and strengths help us to reach team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of current Company’s users. Pay Transparency Base pay range: $35.00/hr - $38.00/hr. Pay rate: $35.00 - $38.00/hr. The typical base pay for this role across the U.S. is $35.00 - $38.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance. Responsibilities Write, edit, test and improve Help Center articles and customer support responses based on content strategy Write, edit, test and improve content to enable our support LLM Apply, maintain, and evangelize content standards and best practices Use data to make content decisions and influence partners to improve Company’s support experiences and troubleshoot known issues Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines Test products to build a source of truth from technical subject-matter experts, translating knowledge into clear, concise, structured documentation Collaborate with the product and operations teams to author clear, effective and empathetic support messaging Qualifications Bachelor's degree in English or another relevant field 5+ years working in a technical writing or content strategy role 6+ months experience working in and optimizing content for Generative AI and/or LLMs Demonstrated critical thinking skills and editorial judgment around complex and sensitive topics to manage large content sets that enable support LLMs Demonstrated ability to plan, write, and improve online help content and customer support responses for social media platforms and/or mobile apps Experience with content management systems (CMS) Experience with project management tools Preferred Qualifications Project management experience, working through ambiguity and managing competing priorities Knowledgeable in data analysis, editing XML and using AI tools Desired Skills Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics to manage large content sets that enable support LLMs Demonstrated ability to plan, write, and improve online help content and customer support responses for social media platforms and/or mobile apps Experience with content management systems (CMS) and project management tools Project management experience, working through ambiguity and managing competing priorities Knowledgeable in data analysis, editing XML and using AI tools Seniority level Entry level Employment type Contract Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting For information about our collection, use, and disclosure of applicants' personal information, as well as applicants' rights over their personal information, please see our Privacy Policy. Aditi Consulting uses AI technology to engage candidates during the sourcing process. AI is used to gather data only and does not replace human decision making in employment decisions. By applying for this position, you agree to Aditi’s use of AI technology. #J-18808-Ljbffr