Biomedical Field Service Technician -- Sterilization & Surgical Systems

Job Description

Job Description

Biomedical Field Service Technician — Sterilization & Surgical Systems

Picture this: You start your day from home, coffee in hand, routing to a leading hospital in your California territory. By mid-morning you’re inside a sterile processing department, methodically diagnosing a washer-disinfector. After lunch, you’re calibrating a sterilizer, documenting each step on your mobile app to meet regulatory requirements. Before heading home, you brief the Customer on repair options and pricing, then sync with a Sales colleague to flag a potential upgrade opportunity. That’s a day in the life with STERIS.

At STERIS, we empower hospitals and life science organizations to protect patients and caregivers through innovative products and services delivered worldwide. As a remote, Customer-facing technician, you’ll keep critical medical equipment running reliably—often inside hospital environments—so care teams can focus on what matters most.

Where you’ll work

This is a field-based role. To support Customers in the assigned territory, you must reside in California.

What you’ll tackle

• Diagnose, repair, and perform preventive maintenance on STERIS and competitive medical equipment, systems, and components within hospital settings.
• Own your calendar—independently prioritize PMs, service and warranty calls, installations, and field upgrade programs to meet Customer and business needs.
• Collaborate with Technical Support, Engineering, and Service Contract Management to appropriately escalate issues and resolve complex problems.
• Use advanced digital tools to complete compliance-related tasks and thoroughly document troubleshooting steps and outcomes.
• Explain findings clearly to Customers, provide repair options and pricing, and—backed by management—partner with Sales to enhance Customer experience and identify revenue opportunities.
• Travel within the territory to support multiple sites based on service agreements and demand.

What makes you successful

• High School Diploma or GED and 4+ years of work experience, including at least 2 years in a mechanical/technical role. An associate degree, relevant certifications, competitive equipment training, or related military experience may count toward the technical experience requirement.
• Valid driver’s license and the ability to meet all required background and physical assessment elements for new and existing vendor credentialing.
• Customer-centric mindset with experience collaborating across teams.
• Clear verbal and written communication skills.
• Comfort with technology: Windows/email, navigation tools, mobile apps, and data entry across multiple systems.
• Schedule flexibility, including potential overnight travel and early/late hours to meet Customer needs.

Your background could include

HVAC, refrigeration, boilers/chillers, general maintenance, diesel and automotive repair, aviation maintenance, plumbing, or electrical—many with these paths excel here.

Rewards and resources

• Market competitive pay
• Extensive paid time off plus 9 additional holidays
• Comprehensive medical, dental, and vision coverage
• Company vehicle
• Company cell phone and laptop
• All tools, equipment, and uniforms provided
• Short- and long-term disability coverage
• 401(k) with company match
• Maternity and paternal leave
• Additional voluntary perks, including pet insurance discounts
• Tuition reimbursement and continuing education programs
• Strong advancement potential and a stable long-term career path

Join STERIS and keep critical hospital equipment ready when lives depend on it.