Assistant Showroom Manager

Overview Lovesac is a young-at-heart, fast-growing furniture company focused on Total Comfort™. We design and innovate furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able to help customers live the life they want. Our Designed for Life mission started with Sacs, a seat designed to reduce environmental impact while providing cloud-like comfort. From Sacs to Sactionals, our modular pieces evolve with customers. Our goal remains to create truly adaptable, comfortable furniture that can be with you for life. Our culture emphasizes thinking big, making a positive impact, and promoting love and happiness in all aspects of our work. Role As a Lovesac Assistant Manager, you will create a welcoming in-store experience and help customers design our products to fit their style and space. If you are passionate about sustainability, building relationships, and inspiring a team to deliver extraordinary customer experiences, you will join the Lovesac Retail Team. What You’ll Do (Responsibilities) Actively engage with customers using Lovesac selling techniques. Demonstrate in-depth knowledge of Lovesac products and services and effectively demo, assist, and educate customers while supporting the team with product knowledge and demonstration skills. Guide customers from first interest to purchase, focusing on managing quotes, closing sales, and maintaining relationships; support the team to do the same. Foster long-term relationships and brand loyalty through consistent, exceptional service. Conduct customer outreach using company-provided tools and communication methods. Stay updated on changes to selling and promotional strategies and adapt to business changes. Identify and resolve customer issues promptly to ensure a positive shopping experience. Maintain a welcoming and visually appealing store by following visual merchandising standards. Oversee store operations including opening/closing, inventory, exchanges, marketing and promotions per company standards. Utilize company tools, sales data and reports to prioritize tasks and support daily operations. Follow company policies and procedures to maintain consistency, safety, customer satisfaction, and mitigate risks. Analyze sales data to support the team in meeting goals and KPIs. Demonstrate accountability by achieving personal and team sales goals and customer service standards. Perform other duties as assigned by Management. Qualifications Requirements: 18 years of age or older. High-School Diploma or equivalent. Minimum of 1 year of management experience in a retail or customer service environment. Able to work flexible hours including evenings, weekends and holidays. Able to effectively utilize technology for sales and customer support, including demonstrating products and utilizing internal CRM systems to enhance customer experience. Support Lovesac\'s omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts. Must be able to travel, as required, to local stores, third-party vendors and for occasional meetings using various forms of transportation. Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive data, ensuring customer privacy and safety, and communicating effectively. Must be able to move objects up to 75 pounds and perform tasks such as bending, twisting, kneeling, reaching, standing, and climbing as needed. Benefits Paid Time Off & Holiday Pay Quarterly Sales Bonus Payout 401K Matching Contribution Paid Parental Leave Medical, Dental, Vision Benefit Plans Health Savings and Flexible Spending Accounts Life/AD&D, Short Term and Long-Term Disability Critical Illness and Accident Insurance Employee Assistance Program Financial Wellness Tools Associate Discounts Pet Insurance Associates will be eligible for paid time off within the fiscal calendar, with overtime pay where applicable. Availability and terms for all benefits are described in Lovesac’s policy and plan documents. Pay varies by location, qualifications, experience, and competencies. Lovesac is an Equal Opportunity Employer. Reasonable accommodations are available during the application process at View email address on click.appcast.io. For more information, visit lovesac.com/careers or stop in a local store. #J-18808-Ljbffr Lovesac