Cochlear Implant Consumer Specialist

Cochlear Implant Consumer Specialist

Atlanta, GA (Must reside in Atlanta Metro)

MUST BE BILINGUAL SPANISH/ENGLISH: MUST BE NATIVE OR FLUENT SPEAKING IN SPANISH, THIS IS A REQUIREMENT and will have a discussion in Spanish.

Field Force Professional: The Field Force Professional is primarily focused on sales and lead generation, also offering onsite technical support to customers in a defined area for a specific Sonova brand.

Responsibilities:

Business Planning and Sales Results

• Work with regional team to analyze the local market and develop a strategy to drive consumer sales within the region to achieve or exceed sales quotas.
• Participate in account strategy and planning, and build relationships with customers
• Attend Compan Sales Meetings at the national, regional and territory level
• Attend industry conferences and events within the territory and as needed nationally

Lead Generation

• Identify and engage new lead sources within the territory including hearing healthcare professionals, early intervention specialists, cochlear implant clinics and Company recipients. Other sources may be identified as well.
• Build relationships and trust with new lead sources
• Educate new lead sources on CI eligibility criteria, benefits, and processes
• Utilize Company tools and resources including hearing solutions collateral, database assessment guidance, needs assessments, Integrity Selling Tools and methods for connecting new leads to Company.
• Collaborate with Phonak sales rep counterparts for joint strategic planning, customer visits and team meetings.
• Conduct 1:1 in person meetings with HCPs and other lead sources
• Lead the planning and execution of lead generating open houses and events at HCP offices, local community centers, and CI Centers
• Increase and sustain new leads generated from all lead sources

Consumer Sales Funnel Management

• Utilize the consumer sales process and Integrity Selling best practices to engage, counsel, and sell to consumers seeking hearing solutions to select Company.
• Conduct 1:1 in person meetings with CI Candidates and Company Recipients
• Lead the planning and execution of open houses and events for CI Candidates at HCP offices, local community centers, and CI Centers
• Monitor sales funnel health to deliver expected results
• Understand and mitigate reasons for losses

Recipient Contributor and Mentor Management

• Identify and engage Company recipients to build new recipient contributors and mentors within the region
• Onboard and train new mentors utilizing Company tools and resources
• Engage recipient contributors and mentors on an ongoing basis through regional and national Company programs

Administrative

• Document all activities and customer engagement with new leads, opportunities, HCPs, recipients and CI Centers in GCRM according to defined procedures.
• Maintain compliance in all activities
• Complete all training in a timely manner
• Maintain spending in line with budget under the direction of the Regional Manager

More about you:

• Bachelor's degree required
• At least one year of experience with adult and pediatric patients with Cochlear Implants
• Previous Medical Device Company Sales Experience highly preferred
• Experience in implementing sales techniques is preferred
• Experience in working with volunteers is a plus
• Familiarity with cochlear implants, candidacy, and regional support organizations is helpful
• Ability to interact courteously and professionally when representing the Company online or in person
• Must work in collaboration with Regional Manager, Area Director, Manager, Consumer Programs and Education, Clinical Specialists, CI Consumer Specialists, Marketing Communications, Technical Services, and Customer Service
• Ability to manage and direct the work or Recipient Contributors and Mentors

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality.

What we offer:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

*Plan rules/offerings dependent upon group Company/location.