Knowledge Manager

Knowledge Manager

Parsons is looking for an amazingly talented Knowledge Manager to join our team! In this role you will get to develop, organize, and maintain content within Confluence. The role ensures that authoritative information, messaging, and documentation are clearly communicated, consistently structured, and easily accessible to both internal team members and approved external visitors via a centralized landing page. The ideal candidate combines strong written communication skills with technical proficiency in Confluence and a deep appreciation for disciplined knowledge management in a mission-focused environment.

What You'll Be Doing:

• Strategic messaging and content development.
• Expert with the development and implementation of an organization-wide knowledge management strategy.
• Define goals for how knowledge will be used to support business objectives and creating a roadmap for knowledge management initiatives.
• Oversee the process of capturing, organizing, and maintaining the organization's intellectual capital.
• This involves identifying critical knowledge, capturing "tacit" knowledge from experts, and ensuring all information sharing, such as intranets, wikis, document management systems, and collaboration platforms (Confluence, JIRA, SharePoint, Intelink, etc.). Ensure tools are user-friendly and integrated into daily workflows.
• Promote a culture where knowledge sharing is valued and become a natural part of the workflow. This includes training employees on knowledge management processes and tools, encouraging collaboration, and recognizing individuals and teams who contribute to the knowledge base.
• Monitor and analyze how knowledge is being used and its impact on the business.
• Create reports on key metrics (content message, search success rates) to demonstrate the value of Knowledge Management initiatives and identify areas for improvement.

What Required Skills You'll Bring:

• Bachelors Degree in Business Administration or related discipline from an accredited college or university with 12 years experience or Masters Degree with 10 years experience.
• Active TS/SCI w/ Poly security clearance
• Experience building and maintaining confluence as well as technical writing to articulate government objectives.
• Experience developing written products for senior government, military, or technical audiences
• Demonstrated proficiency with Confluence for content creation, organization, and knowledge management
• Strong understanding of information architecture, documentation best practices, and content governance
• Exceptional written communication skills and attention to detail
• Ability to manage multiple priorities and coordinate with diverse stakeholders
• Strong at working in a fast-paced, evolving mission environment
• Experience managing shared drives, document repositories, or enterprise knowledge platforms
• Knowledge of strategic communications, messaging frameworks, or digital content strategy
• Familiarity with U.S. Cyber Command, DoD, or interagency environments
• Experience supporting AI, cyber, or advanced technology organizations

Security Clearance Requirement:

An active Top Secret SCI w/Polygraph security clearance is required for this position.