System Engineer (US)

Your Mission, Should You Choose to Accept It: We’re looking for a technical powerhouse to become the trusted partner for one of the biggest service providers in the US. This isn’t your typical support role. You’ll be embedded as their go-to expert, solving their toughest challenges and ensuring our technology delivers maximum value. You are the critical link between a major industry player and our internal innovation engine. If you thrive on complex problem-solving and building relationships, this is the role for you. Job Responsibilities: Own the Technical Relationship: Serve as the primary technical point of contact for our key client, providing exceptional support and fostering a strong, collaborative partnership. Diagnose & Resolve: Perform deep-dive analysis and troubleshooting on complex network and security challenges, ensuring swift and effective resolution. Collaborate & Escalate: Work seamlessly with our core Engineering and R&D teams to resolve escalated issues, acting as the bridge between the client and our internal experts. Be Proactive: Proactively monitor system health and performance to identify and address potential issues before they impact the client’s services. Champion Client Needs: Act as the voice of the customer, providing invaluable feedback to our Product, Development, and QA teams to shape the future of our solutions. Maintain Excellence: Meticulously document customer interactions, technical resolutions, and product feedback in our CRM to contribute to our knowledge base and drive continuous improvement. Job Qualifications: 3 + years of experience in a customer-facing technical role such as Technical Support, Network Engineering, or Sales Engineering. Strong foundational and practical knowledge of networking protocols and technologies, including TCP / I P , routing (e.g., BGP , OSPF ), switching, V PN s , and firewalls. Hands-on experience with network analysis and monitoring tools (e.g., Wireshark, Grafana, Zabbix, or similar). Demonstrated ability to logically troubleshoot complex technical problems and articulate solutions clearly and concisely. Exceptional communication and interpersonal skills, with a strong customer-centric mindset. Proven experience working directly with large service providers is a significant plus. A Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is preferred. #J-18808-Ljbffr