Care Coordinator

Office Manager/Care CoordinatorWe are looking for an Office Manager/Care Coordinator to help manage our successful home care business! This role makes a significant impact on our daily operations and the ability to provide the best care to our client by coordinating office operations & care management. You will be successful if you are highly detail-oriented and an expert at managing multiple priorities. We pride ourselves on offering a rewarding work environment with various benefits including:Competitive compensationPerformance incentivesCareer growth and learning opportunitiesFinal pay based on experienceResponsibilities:Perform client intakes and home consultationsAnswer inquiry calls from clients or employeesBe the primary contact with potential clients and caregiversTrack and manage the life cycle of all new client leadsMaintain weekly KPIs and reports to the AdministratorDocument all inquiry sales call in Wellsky CRMIntroduce caregiver to clients on 1st day of shift/scheduleBe part of the interview, hiring, and training process for all new staffManage client and employee files ensuring content complies with state and federal regulationsKeep documentation logs for all events, incidents, complaints, etc. that occur for both clients and staffFill in and cover clients shifts as needed during a call outMust have prior experience as a CNA/HHA/PCAParticipate and attend Community Outreach & Community LiaisonsAttend Networking/Marketing/Recruitment eventsManages/supervise the EVV system ensuring that caregivers are clocking in/out of assigned shifts in a timely manner.Maintains complete list of employee/caregivers call out, time off/ vacation requests.Must be coachable and possess ability to accept constructive criticismsOther duties as assignedQualifications:Good communication, computer, and organizational skillsPossess a positive attitude, good people skills, and a professional appearanceCustomer service experienceAbility to work independently with minimal supervisionGood work ethics & ability to MultitaskMust have prior knowledge of Home Care OperationsCompensation: $21.00 - $22.00 per hourWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Now Seeking Caregiver ApplicantsHome Helpers Home Care, is seeking a caring, compassionate Caregiver to provide service for a client in your local area. We recognize our direct care staff as our greatest asset and offer: competitive compensation, initial & ongoing training, flexible hours, and a FRIENDLY & SUPPORTIVE WORK ATMOSPHERE.Typical Job Duties Include:Aiding with activities of daily livingAssisting with shopping, errands & transportationPick up prescriptions & assist with telehealth visitsLight housekeepingMeal preparationProviding companionshipExceptional Caregiver AwardsOffering compassionate care to clients in their homes is a special calling. Every year Home Helpers Home care recognizes Caregivers who have gone above and beyond with the Exceptional Caregiver Awards. Check out some of the Exceptional Caregiver Award winners below:John G. - Hinsdale, IL Nora D. - Columbus, OH Dennis G. - Dupage, IL Heather M. - Clearwater, FL Karena A. - Mequon, WIWe Are An Equal Opportunity EmployerAt Home Helpers Home Care, we are proud to be an Equal Opportunity Employer. All qualified applicants who apply to be a part of our home health care family will receive consideration without regard for race, gender, religion, color, national origin, sexual orientation, age, veteran status, disability, or any other protected status.If you feel like you would be a great fit for our company, we invite you to apply! Every Home Helpers Home Care is an independently owned and operated franchise that uses the Home Helpers trademark under a license from H.H. Franchising Systems, Inc. All employees of local Home Helpers agencies are not employees of H.H. Franchising Systems, Inc, or any of its affiliates.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Home Helpers Corporate.