Remote Customer Care Specialist with Italian and English

Remote Customer Care Specialist with Italian and English

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world.

Your Responsibilities:

• Respond to and resolve a wide variety of consumer queries by phone calls and e-mails;
• Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
• Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
• Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
• Understanding customer's needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
• Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
• Proactively provide support and assistance to colleagues and work together as a team.

The Candidate:

• Has very good command of spoken Italian (C1) and English (at least level B2);
• Experience in a contact center or customer facing role is beneficial;
• Can adapt quickly to changes in products, process and technology;
• Has proven track record of excellent attendance and time-keeping;
• Has good computer literacy.

The Offer:

• Competitive remuneration scheme;
• Working hours: day shifts available;
• Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
• To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
• Opportunities for a long-term professional career;
• Entitlement to company internal training and development accordingly global standards;
• Work at home opportunity.

The recruitment process is entirely REMOTE. We are looking forward to receiving your application!