Grocery Store Supervisor - Guest Service Leader

Description You will be an essential part of the Market at Wisteria Team, reporting to the Manager of the Market at Wisteria. You’ll provide our guests (both internal and external) with exceptional service by fulfilling different roles throughout the day, dependent on the needs of the store. Job Details You will be an essential part of the Market at Wisteria Team, reporting to the Manager of the Market at Wisteria. You’ll provide our guests (both internal and external) with exceptional service by fulfilling different roles throughout the day, dependent on the needs of the store. Essential Functions (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.) Clerk Greet each guest warmly, genuinely and offer assistance. Know our merchandise and where to locate it. Stock and maintain products according to our merchandising standards: following FIFO, and visual protocols. Tag and/or re-tag items to pricing protocols. Communicate and collaborate with management on inventory-both items that we’re low on, and items that are short-dated. Receive delivery orders and confirm the accuracy of both the order and the invoice. Perform routine and deep cleaning according to our schedule. Ensure storage and back stock areas are organized and clean. Execute our closing checklist precisely, to ensure the store is ready for the next day. Cashier When cashiering, you’re ensuing our guests and inventory are both properly served and accounted for. Kindly and efficiently interacts with each guest. Accurately operates the Point of Sales system while efficiently processing guest transactions. Handle all cash to protocol. Executes daily financial reporting, documentation, and cash drop to standard. Upholds Responsible Alcohol Management Program requirements through respectful carding practices and appropriate follow through. Barista, Juicing, & Grab & Go Delighting our guests with exceptional service and quality products. Greet each guest warmly, genuinely and offer assistance. Execute guest’s order to standard. Always follows all food safety and hygiene protocols. Re-stocks and preps diminishing items in anticipation of meeting future guests’ needs. Executes equipment maintenance schedule to protocol . Execute our opening checklist precisely, to ensure the store is ready for guests. Supervisor Support our team through training, ongoing feedback and leadership. Support our guests through exceptional service, problem-solving, and recovery, as needed. Lead by example. At Nemacolin this means always following the policies and procedures, acting in respectful, inclusive ways at all times, and taking a sense of ownership for all aspects of the operation. Set specific, measurable expectations. Give specific, measurable, timely feedback-both reinforcing and corrective. Develop staff through ongoing training and support. Model and foster open communication by ensuring team members have information, input, and influence. Care for the guests, staff, and self safely and appropriately. Collaborate and help out team members at levels. Assist guests with everything from routine interactions, problem-solving and, when needed appropriate guest recovery. Our Ideal Team Member Will Have A respectful, inclusive, people-centered, solution-oriented mindset. Serv Safe Food Handler Certification, or the ability to get it within 30 days of hire. PA RAMP Server/Seller Certification, or the ability to get it within 30 days of hire. Ability and desire to work in all areas of the store, as needed. Ability to work in a team and share responsibilities and duties. Ability to work with grace under pressure. Ability to be a friendly, empathic, and adept communicator. Ability to resolve interpersonal conflict in a straightforward and timely manner. Ability to gracefully accept and respond to feedback. Ability to set priorities, be organized, and be a self-starter. Ability to navigate technology efficiently. Ability to be flexible regarding work schedule. While we strive to ensure our team members have work-life balance, a minimum of 2 days of a week, and a regular schedule, occasionally this position will demand something different including the potential for working evenings/nights, early mornings, weekends, and/or holidays. The Essential Physical Requirements Of The Job The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Begin a Meaningful Career at Nemacolin At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement. Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning. Growth & Development Paid training and structured onboarding Hands‑on learning and cross‑department opportunities Clear pathways for advancement and internal promotion Recognition through individual and team honors Benefits & Everyday Perks Competitive hourly wages and attractive 401(k) program Medical, dental, and vision coverage for eligible associates Paid time off and holiday compensation Discounted associate meals and uniform services Savings across resort dining, retail, spa, and activities Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community A role at Nemacolin opens the door to skill‑building, meaningful relationships, and a future shaped through experience and opportunity. Bring your passion. Grow your career. Create Real Life Magic. About Nemacolin A private, family-owned, and woman‑owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four‑season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional. Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey. (Keywords: Morgantown, Pennsylvania, Uniontown, Farmington, Confluence, Markleysburg, Pittsburgh, Lemont Furnace, Mount Pleasant, Washington, Greene County, Westmoreland, Fayette, Hotel, Hospitality, resort, Lodge, lodging, Assistant, personal, customer service, jobs near me) #J-18808-Ljbffr Nemacolin