Sales Support Specialist

About Us Grover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry. Our mission is to deliver world-class electronic gaming solutions that support veteran, fraternal and charitable organizations across the country. With a strong focus on building relationships, game and product innovation, service, and support, we’re transforming how our charitable partners raise money for the causes that matter most. Position Summary We are seeking a detail-oriented and highly organized Sales Support Specialist to support sales management and the sales team across all markets. The ideal candidate will coordinate CIF submissions, collect vendor documentation (such as W-9s and payment details), and partner closely with Finance to ensure accurate setup of consultants in Oracle/Netsuite. This role will also provide administrative support to the sales organization by assisting with proposals, tracking contracts and licensing requirements, maintaining customer records, and supporting sales reporting and forecasting efforts. The position can be remote in the Columbus or Cincinnati area, or hybrid based in our Raleigh, NC Headquarters. Key Responsibilities Manage the end-to-end workflow for sales, including vendor onboarding , coordinating CIF submissions and ensuring all required documentation is collected and validated. Partner with Sales Leaders and internal teams to ensure consultants are accurately set up in Oracle/Netsuite. Provide administrative and operational support to the sales team. Assist with preparing and organizing sales proposals and supporting materials . Track sales contracts, key dates, renewals, and licensing/permit requirements to ensure compliance and timely execution. Maintain and update customer records and related documentation in internal systems and CRM tools. Support the sales organization with pipeline tracking, forecasting support, and reporting . Coordinate and communicate across Sales, Finance, and other departments to ensure processes run smoothly. Identify opportunities to improve workflows, documentation, and tracking processes . Up to 10% travel. Qualifications 2+ years of experience in sales operations, contract coordination, or a similar role . Strong organizational and time-management skills with exceptional attention to detail. Experience working with Microsoft Office tools (Excel, Word, Outlook, PowerPoint, Teams) . Experience with CRM systems (Salesforce or similar) preferred. Ability to manage multiple tasks and track deadlines in a fast-paced environment. Strong communication and cross-department collaboration skills . Experience supporting sales teams, contracts, or vendor onboarding processes is a plus. Familiarity with financial systems such as Oracle and/or NetSuite or similar platforms is a plus. Key Traits for Success Highly organized and process-driven Ability to handle various high priority tasks Detail-oriented with strong follow-through Comfortable working cross-functionally with Sales and Finance Proactive problem solver who can remove workflow bottlenecks Why Grover Gaming? Join a passionate team in one of the most exciting sectors of the gaming industry Be part of a mission-driven organization that supports charitable causes Competitive salary and benefits Opportunities for advancement and growth A culture built on innovation, integrity, and service Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. For more information about your equal employment opportunity rights as an applicant under the law, please see the EEOC poster. #J-18808-Ljbffr Light and Wonder International, Inc.