Wine Club Representative (On-Call)

Wine Club Representative

A Wine Club Representative job in Woodinville, WA is available at Chateau Ste. Michelle. This role provides exceptional customer service experiences for Vintage Reserve Club Members and helps support in relation to conducting tastings, club marketing, reporting, events, and strategic planning.

This is a part-time, on-call, hourly role that is eligible for tips. Candidates for this role must have availability to work evenings and weekends and maintain regular on-call availability, including a minimum of two weekend shifts and two evening shifts per month, to support business needs, special events, and coverage opportunities.

Wine Club Representative job responsibilities include:

• Greet and provide accurate information about the company/winery to visiting guests, as well as over the phone.
• Respond to inbound calls and emails and conduct outbound calls related to general customer inquiries.
• Assist in the planning and coordination of club and special events.
• Drive revenue by selling wine and merchandise to wine club members.
• Conduct winery tours, tastings, and events for wine club members.
• Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees as needed.
• Assist with fulfillment of wine club and eCommerce orders as necessary, including pulling, packing, and processing wine orders for delivery, as well as curbside pickup.

Physical Requirements:

• Able to lift and carry up to 50 pounds.
• Stand, walk for extended periods of time.

Position Requirements:

• Must be at least 21 years of age with high school diploma or equivalent.
• Class 12 MAST Permit and Food Handler's Permit required.
• Outstanding customer service skills and a minimum of two (2) or more years in a customer service position.
• Strong attention to detail, problem solving, written, and verbal communication skills.
• Ability to work in a fast-paced, changing environment.
• Proficiency in Point of Sales (POS) systems and computer skills required.
• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Your Compensation: $19.45 - $25.27 per hour based upon relevant experience.

At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to the role.

Benefits of working with Ste. Michelle Wine Estates:

• Health Care Coverage including medical, dental, vision & prescription eligible on date of hire for full-time employees
• Paid Vacation & Holidays
• 401(k) with Employer Match and Supplemental Contribution
• Employee Wine Discounts

Culture at Ste. Michelle:

We Challenge: We are driven to succeed in everything we do, and we challenge ourselves and our team to perform at the highest level.

We Care: We put people first our team, our consumers, our customers, our communities.

We Collaborate: We believe there is nothing we can't accomplish together and we believe lifting up those around us is essential to achieving both individual and collective success.

Harvest your potential, Uncork the possibilities! If you are interested in the Wine Club Representative (On-Call) job in Woodinville, WA please apply now.

Ste. Michelle Wine Estates