Transport / IP (TRIP) NOC Technician

Transport / IP (TRIP) NOC Technician Location : O'Fallon, Illinois / Scott Air Force Base Schedule : Full Time Travel Required : No Shift : Rotating Option for Remote Work : No

Required: DoD Active

Secret

Security Clearance U.S. Citizenship DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). We are seeking a Transport / IP (TRIP) NOC Technician to support the Digital Modernization Sector and Global Solutions Management Operations II (GSMO-II) program at Scott Air Force Base, Illinois. Primary Responsibilities Create and update tickets utilizing ITSM Monitor network events and element management failures in real-time on a 24x7x365-basis across multiple monitoring tools Perform Incident Correlation and Fault Analysis: Proactively analyze alarms; provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information; identifying the fault condition and its impacts; isolating root causes; and coordinating correction of fault situations regardless of the fault in the infrastructure Notify necessary points of contact based on essential or heightened awareness networks, circuits, or location of incidents Provide incident analysis (fault Isolation): Support the fault isolation process; diagnose and troubleshoot utilizing procedures to isolate where the fault occurs; identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities; Activities include: testing, fault troubleshooting, fault localization, fault logging, and assignment Support all customers to include providing global situational awareness support Provide fault correction: Correct/replace faulty network elements, coordinating with other service providers as necessary; verify that service has been restored upon resolution of all customer-initiated tickets Provide network/service restoration: Restore networks and service to full operation; coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs; identify failures that are attributable to a different causes and impacts; conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs); reroute routine circuits within 24 hours of notification; document reroute in the configuration management database (CMDB); provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket Provide 24/7/365 sustainment support for outages, degradation of services, and Tier 1/Tier 2 support Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined Work directly with Shift lead and O&M leadership for guidance Provide incident escalation: fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II; record, assess, track, monitor incident tickets escalated to operational infrastructure Demonstrate knowledge of training, standard operating procedures, and tools within O&M: evaluate and provide feedback for training, standard operating procedures, and tools; assist in monitoring training network controllers within O&M; effectively communicate with the O&M team and the customer Provide technical advice and insight to peers and customers to assist in resolution of complex issues Demonstrate proficiency of several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. Basic Qualifications Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date Ability to work in a 24/7 operation Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching General understanding of network topologies, both transport and IP Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance. Additional Desired Qualifications Tech control facility or cyber transport experience Circuit actions and vendor experience IP architecture experience Telco NOC, inside or outside plant experience Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management Any additional certifications to include: CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional Program