Teller

At Peoples Bank, we know that there is more to life than work. We strive to create a great benefits package for our associates, including a 401(k) retirement plan with employer match, an employee stock purchase plan, diverse education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, holidays, and more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/. Our associates are accountable for embodying the organization’s culture and values, ensuring a positive and collaborative work environment, acting with integrity and professionalism, and providing extraordinary customer service. Reliability and proactive pursuit of performance objectives are fundamental to contributing to team and organizational success. Job Purpose This position is responsible for delivering excellent service to customers in accordance with Peoples Bank policies. Duties include opening deposit accounts, processing complex multi-step teller transactions, selling bank products and services, assisting customers with maintenance requests, resolving service issues, uncovering additional customer needs, and referring customers to appropriate business partners. The role is sales and service oriented, vital to branch goal attainment while providing industry-leading customer service. Job Duties Deliver superior customer service with a friendly demeanor, can‑do attitude, and willingness to help at all times. Develop and retain the customer base, greet by name, demonstrate knowledge of account ownership, and respond promptly to correspondence and problem resolution. Maintain confidentiality of all customer business. Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, and examine checks for endorsement and negotiability. Process complex multi‑step teller transactions. Research and offer solutions to resolve customer issues using knowledge of the organization and identify helpful resources; follow up with customers on resolution. Initiate conversations to uncover customer needs, refer customers to branch associates, and meet established referral goals. Make sales calls via phone or Zoom to clients and/or prospects weekly to meet branch calling goals, recording activities in Salesforce. Consistently meet or exceed sales referral goals set by management; maintain comprehensive knowledge of the complete product and service line. Maintain balancing and error records in line with policy, identify and correct outages, and enlist help for complex errors. Adhere to operational standards regarding security, risk management, and compliance. Complete required training for all bank and branch policies and procedures promptly. Meet scheduled working hours as designated by manager to ensure effective branch functionality. Maintain Retail Branch Standards, including dress code. Perform special projects as assigned. Education, Experience And Job Skills High School Diploma or GED. Minimum 1-year related work experience in customer service. Ability to work in a fast‑paced environment with high accuracy and attention to detail. Proficiency in basic computer operations and standard applications; ability to learn job‑specific software quickly. Excellent verbal and written communication skills. Positive and professional attitude. Proven team player. Trustworthiness and confidentiality are essential. Daily reliable transportation. Role requires consistent standing; bending or squatting may be required for access to night drops, coin machines, vaults, ATM, etc., based on branch setup. Must be able to lift up to 25 lbs. consistently. Must be able to travel to attend internal education, meetings, and fill in at other branches as needed; overnight stay may be required. Basic Qualifications High School Diploma or GED. Minimum 1-year related experience in customer service. Daily reliable transportation. Role requires consistent standing; bending or squatting may be required for access to night drops, coin machines, vaults, ATM, etc., based on branch setup. Must be able to lift up to 25 lbs. consistently. Must be able to travel to attend internal education, meetings, and fill in at other branches as needed; overnight stay may be required. Equal Opportunity Employer M/F/Disabled/Vet. If you are unable to complete this application due to a disability, contact View email address on click.appcast.io to ask for an accommodation, alternative application process, or other inquiries. #J-18808-Ljbffr