(USA) Tire and Battery Service Advisor

Position Summary Maintain facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensure the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages. Present and maintain merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise. Monitor the status of tire and battery orders daily and assist members with appointments for installation. Communicate lead time changes and order cancellations to members and make alternative suggestions for installation or tire fitments. Assist members with tire maintenance and repair services. Provide expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Use Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value. Drive sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value. Triage and prioritize service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members. Demonstrate awareness of the different services in the queue. Understand the time requirements needed to perform requested services. Prioritize TBC service appointments to maximize service efficiency. Re-prioritize members and make recommendations to the TBC Team Lead or Technicians to meet service needs. Demonstrate knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, seasonality, Point‑of‑Sale systems, phone, and in‑person selling techniques. Leverage technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage the adoption of new tools among team members. Serve as a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products. Develop and influence team members. Understand roadblocks and assist in training team members. Provide products and services to Members in accordance with Company policies and procedures by assisting with purchasing and service decisions. Complete vehicle service requests and tests. Operate TBC equipment properly and safely. Receive, store, and dispose of merchandise and supplies. Complete and maintain documents. Demonstrate strong interpersonal skills and the ability to effectively engage with people, including handling challenging or trying situations with professionalism and empathy. Operate hardware (for example, cash registers), process member purchases, and assist in payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types. Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Complete work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Core Values Respect the Individual – Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported and connected through a culture of belonging; create opportunities for all associates to thrive and perform; help to attract the best talent. Respect the Individual – Work as a team; build strong and trusting relationships; communicate with impact, energy, and positivity to motivate and influence. Respect the Individual – Strengthen the team by helping, developing and mentoring others; recognize others’ contributions and accomplishments. Act with Integrity – Maintain and promote the highest standards of integrity, ethics and compliance, model the Walmart values to support and foster our culture; hold oneself and others accountable; support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act with Integrity – Act in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent. Serve our Customers and Members – Deliver results while putting the customer first. Serve our Customers and Members – Make decisions based reliable information; balance short‑ and long‑term priorities; and consider how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence – Display curiosity and a desire to learn; take calculated risks; and demonstrate courage and resilience. Strive for Excellence – Drive continuous improvements; be open to and use new technologies and skills; and support others through change. Tire and Battery Center (TBC) – Follow safety and security guidelines and related laws and regulations when handling TBC products and providing TBC services. Provide correct information to Members on TBC goods and services. Provide TBC services and meet Member needs in a timely manner. Report TBC complaints, safety hazards, and problems with products, services, and work areas. Use TBC equipment and supplies in correct ways and complete required documentation. Point‑of‑Sale – Follow proper procedures to prevent shrink and follow applicable laws and regulations when selling items to Members. Assist Members with payment methods, return policies, and location of items when asked. Use the cash register and complete Member sales in a timely manner. Report complaints, shrink issues, and problems with products, services, and work areas. Benefits Health benefits include medical, vision and dental coverage Financial benefits include 401(k), stock purchase and company‑paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at Compensation Hourly wage range: $19.00 to $27.00* (the actual hourly rate will equal or exceed the required minimum wage applicable to the job location). Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications Valid state‑issued driver's license. 18 years of age or older. Preferred Qualifications Auto service industry, Retail Experience Primary Location 4062 LBJ FREEWAY, DALLAS, TX 75244‑5701, United States of America Workplace Safety Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Sam's Club