Valet Supervisor at The Cherokee Hotel at Harrah's | Cherokee, NC

Job Description

Job Description

About 12 Oaks Parking

12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of Connections and Competence - believing that how we treat people and how well we do our jobs are equally important.

Our culture is built on three pillars:

• Our Actions - What we do daily to build connections and demonstrate competence
• Our Opportunities - How we exceed expectations and develop our skills
• Our Culture - The shared values that sustain relationships and reinforce excellence

We are seeking an experienced, customer service focused valet supervisor at The Cherokee Hotel at Harrah's in Cherokee, NC. We provide a first class valet parking and seek friendly, outgoing individuals with a desire to create a guest experience that exceeds all expectations.

As a valet supervisor, you will support both valet and bell operations by guiding the team while on duty. Valet Supervisors are the linchpin to a successful operation and must always maintain a positive and impactful presence

Full-Time Position | Open Availability Required

Hours and shifts may vary due to business need

• Guide the team's interactions with guests and fellow employees by being a positive role model.
• Provide oversight to operation through demonstrated competence in guest services, parking strategy and proper reporting.
• Ensure team has tools needed to perform respective duties, share communications through pass along logs, etc.
• Work collaboratively with the valet team ensure prompt service for every guest.
• Train and develop staff as needed to ensure top-level service and hospitality.
• Ensure that appropriate service recovery measures are followed to ensure guest satisfaction with our services and associates.
• Perform ancillary duties as directed.
• Maintain professional appearance of yourself, your team and work area while on duty.
• Give constructive feedback to employees when needed.
• Lead by example in attitude, attendance, punctuality and willingness to do whatever it take to make the team successful.
• Be able to multi-task and prioritize duties.

• High school diploma or GED required
• Six months leadership experience preferred
• Excellent oral and written communication skills
• Ability to handle multiple priorities in a fast-paced environment
• Valid driver's license required
• Candidate must submit to and pass a pre-employment drug screen - oral
• Candidate must submit and pass a gaming Work Permit Application
• Candidate must be at least 21 years of age

12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.