Operations Readiness Manager

Operations Readiness Manager Location: Warsaw, Mazovia, Poland Job Type: Hybrid Posted: Apr. 29, 2026 Job Overview The Project Group Manager is accountable for management of complex/critical/large programs across Investor Services. Requires a comprehensive understanding of Funds Services areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of implementation of the new capabilities to operations. Primarily affects a sub‑function. Involved in short‑to‑medium‑term planning of actions contributing to the plan execution. Full management responsibility of the requirements submission, design agreement and successful rollout to production. Responsibilities Responsible for the day to day management of executing to milestones on complex projects. Identify stakeholders and key organizations in order to build and manage relationships with each. Direct the creation of requirements and manage their alignment to business goals. Lead the facilitation, coordination, and arbitration of cross-functional macro level topics within/across projects and with Senior Management. Lead the identification and drive resolution of issues Work with stakeholders to ensure project scope definition meets business objectives. Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business goals. Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis. Direct the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary. Escalate program risks to the Program Director, or Program Sponsor, when appropriate. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications 10+ years relevant experience in Funds Services 5+ years in Project management including system design/requirements analysis and cooperation with technology for an execution Experience in Testing – scope, scenarios validation & results review (both functional & regression) We offer Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program) Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates Employee Assistance Program financed by Employer Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave) Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events. Additional day off for volunteering Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform. Opportunity to receive an annual discretionary incentive award Special offers and discounts for employees Click here to review the Remuneration Regulations extract. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision‑making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. This job opening is for an existing job vacancy. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr