Field Engineer

Job Description

Job Description

About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

Your Role

The Datacenter Operations team at Latitude.sh keeps the physical infrastructure behind our bare-metal cloud running: servers, racks, power, cabling and structured connectivity across our global data center footprint. 

A fast-growing part of that footprint is high-density GPU infrastructure: multi-GPU AI servers (8x SXM-class NVIDIA platforms) drawing well above typical enterprise rack densities, with demanding power, cooling and cabling requirements. These systems run production AI workloads for our customers, so precision, uptime and hardware discipline are non-negotiable. 

We are looking for a Field Engineer to act directly on this physical infrastructure. This is a hands-on role: you will deploy, maintain, troubleshoot and repair GPU servers and their supporting infrastructure, travel between data centers in your region, and act as the on-site focal point for new deployments, including overseeing remote hands teams at partner facilities. 

We are seeking four Field Engineers to join our team in Houston, TX.

What You'll Be Doing

• GPU Server Maintenance & Break Fix

  • Diagnose and repair hardware failures on multi-GPU servers (SXM baseboards, GPU trays, NVLink components, PCIe risers, NICs, DIMMs, NVMe drives, PSUs, fans); 

  • Perform component-level replacement following vendor procedures and ESD-safe handling practices; 

  • Run and interpret hardware diagnostics (BMC/IPMI logs, vendor diagnostic tools, GPU health checks such as nvidia-smi, DCGM and field diagnostics) to isolate faults before intervention;

  • Execute firmware updates (BIOS, BMC, GPU, NIC) as part of maintenance windows and break-fix workflows.

  • Manage the full RMA cycle: fault evidence collection, vendor ticket handling, part logistics, replacement and validation. 

  • Validate repaired systems back to production standards (burn-in, stress tests, link and thermal checks) before customer handover.

• Deployments, Racking & Cabling 

  • Rack, stack and cable GPU servers and supporting equipment (switches, PDUs), respecting weight, airflow and power-density constraints of high-density racks.

  • Perform structured copper and fiber cabling: run, terminate, label, test and certify links (including high-speed interconnects such as 400G/NDR-class fabrics).

  • Verify power distribution readiness (PDU capacity, circuit balancing, redundancy) before energizing new GPU racks.

  • Execute server installations and decommissions end to end, including physical audit and inventory updates. 

  • Support the Deploy & Implementation team by confirming switch, PDU and cross-connect availability prior to activation.

• New Deployment Oversight & Remote Hands Coordination

  • Act as the on-site focal point for new GPU deployments in your region.

  • Plan, brief and oversee remote hands teams at partner facilities: define work scopes, validate execution quality and sign off on completed work.

  • Ensure deployment work follows Latitude.sh standards for cabling, labeling, documentation and safety.

  • Report deployment progress, blockers and quality issues to Datacenter Operations leadership and coordinate corrective actions.

• Operations & Documentation 

  • Respond to physical infrastructure incidents within agreed SLAs, including on-call escalations.

  • Maintain accurate, up-to-date documentation: rack elevations, cabling maps, asset inventory, maintenance records and runbooks.

  • Perform preventive maintenance and inspection routines on servers and rack-level infrastructure.

  • Follow and improve change management procedures for all physical interventions in production environments.

  • Collaborate with Network Operations, Deploy & Implementation and Electrical teams on cross-functional activities

What We're Looking For

• Advanced English communication skills, both written and spoken.
• Proven hands-on experience with datacenter server hardware: installation, troubleshooting, component replacement and validation; we value demonstrated skill over years of experience.
• Solid knowledge of GPU server platforms and architecture, including: SXM/HGX baseboard systems (e.g. NVIDIA H100/B-series class platforms) and PCIe GPU servers GPU interconnects: NVLink/NVSwitch, PCIe topologies 
• High-power server design: multi-PSU configurations, power budgeting (10–15 kW class systems), airflow and thermal behavior.

• Experience with out-of-band management (BMC, IPMI, Redfish, vendor consoles such as iDRAC/Supermicro IPMI) for diagnostics and remote troubleshooting.

• Competence in structured cabling: copper and fiber standards, connector types (LC, MPO/MTP, OSFP/QSFP transceivers, DACs/AOCs), testing and certification practices.

• Understanding of datacenter power fundamentals: PDU types, single vs. three-phase circuits, redundancy models (A/B feeds), and safe work practices around energized equipment.

• Ability to read and produce technical documentation: rack elevations, cabling schedules, work instructions and incident reports.

• Strong troubleshooting methodology: able to isolate faults systematically and document root cause.

• Autonomy and ownership: comfortable being the senior technical presence on site, making sound decisions under pressure and knowing when to escalate.

• Availability for regional travel between data centers and for on-call rotations outside business hours.

• Physical capability for data center work: lifting and handling heavy equipment (GPU servers routinely exceed 100 kg per chassis, handled with lifts and team procedures), working in hot/cold aisles.

Nice to have, but not essential traits and experience

• Experience with direct liquid cooling (DLC) systems for GPU servers: cold plates, quick disconnects, CDUs, manifolds, leak detection and coolant handling procedures.

• Hands-on experience with high-density AI platforms from Supermicro, Dell, NVIDIA (HGX/DGX-class) or similar OEMs.

• Familiarity with InfiniBand/NDR fabrics and their physical layer (OSFP optics, splitter cables, fabric cabling patterns).

• Certifications such as CompTIA Server+, NVIDIA-Certified (hardware/AI infrastructure tracks), BICSI Installer/Technician, or vendor hardware certifications (Dell, Supermicro, HPE).

• Experience working in or coordinating with colocation/partner facilities and their remote hands processes.

• Basic Linux command-line skills for hardware validation and diagnostics.

• Background in bare-metal, hyperscale, HPC or AI infrastructure environments.

Working Model & Scope

• Reports into the Datacenter Operations team.

• Business hours with on-call rotation for after-hours physical infrastructure incidents.

• Regional scope: based near one of our data center locations, with regular travel between nearby facilities for deployments, maintenance and incident response.

• On-site presence is essential to the role.

What We Offer

• Flexible working environment – a remote-first culture with coworking options available

• Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program

• Health and wellness support – through a wellness allowance and employee wellbeing initiatives

• Comprehensive learning support – generous study and training allowance plus paid study leave

• Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes

• Motivated, inclusive team – work alongside industry experts and fresh talent

• Recognition programs – celebrate achievements with our Legend and Kudos award

#LI-DNI

If you have any questions, please reach out to Megaport's Talent Acquisition Team at View email address on ziprecruiter.com

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team View email address on ziprecruiter.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".

All applications will be treated in confidence.

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