Service Advisor (Smart Honda of Des Moines)

Job Type


Full-time

Description

Are you looking for a Career? One where a portion of your above average earning potential is based on you.

Gurley Leep is a family-owned company with 22 locations across five states and continues to expand.

Smart Honda of Des Moines is looking for a Service Advisor to join our team and help us continue delivering exceptional service.

As a Service Advisor at Smart Honda, you will play a crucial role in ensuring a seamless experience for our customers. You will be the primary point of contact for customers visiting our service center, guiding them through the vehicle repair process, and ensuring their needs are met. Your responsibilities will include:

Key Responsibilities:

• Customer Engagement: Greet customers, understand their service requirements, and provide a warm and welcoming experience.
• Service Recommendations: Consult with customers to assess their vehicle's needs, provide service recommendations, and explain repair options.
• Estimates and Quotes: Prepare accurate cost estimates for repairs and provide transparent quotes to customers.
• Scheduling: Schedule service appointments and ensure efficient allocation of resources in the service department.
• Communication: Keep customers informed about the progress of their vehicle repairs and address any questions or concerns.
• Quality Assurance: Verify completed work meets our high-quality standards and discuss the repairs with customers upon pickup.
• Documentation: Maintain accurate service records, including invoices and repair orders.
• Customer Satisfaction: Ensure customer satisfaction by addressing any issues promptly and professionally.

Company Benefits:

• Highly Competitive Compensation and Benefits (Average service advisor salary in the United States ranges between $38,286 to over $100,000!)
• Paid Training/Professional Development
• 5 Day work week with flexible hours
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off up to ten days in your first year
• 401(K) Plan with company match
• Scholarship Program for your dependents
• Vacation Savings Plan with company match
• Team Member Referral Program

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Requirements

• No experience necessary. We will train the right person!
• A positive outgoing team player who is focused on providing above-industry-standard customer service.
• The ability to multi-task and be meticulous in a fast-paced work environment.
• Effective communication & organizational skills.
• Possess an acceptable driving record with a valid driver's license.