Engagement Specialist

Engagement Specialist We are seeking a highly articulate, personable, and proactive Engagement Specialist to join our client's team. In this role, you will be the primary point of contact for their health plan members, acting as a trusted advisor and brand ambassador. Your goal is to foster deep relationships, drive participation in health programs, and ensure our members feel heard and valued. This position requires a native level of English proficiency. While English as a second language is welcome, candidates must demonstrate a neutral, professional accent to ensure clear communication with our diverse member base. Job Responsibilities Member Outreach & Relationship Building : Execute phone-based engagement strategies to increase member retention. You will build trust through regular, empathetic communication. Strategic Execution : Implement tailored engagement plans designed to improve member participation in health plan benefits and wellness initiatives. Feedback & Insight Gathering : Actively listen to members to identify pain points, gather feedback on services, and pinpoint opportunities to improve our provider network and care delivery. Cross-Functional Collaboration : Work closely with Marketing, Operations, and Clinical teams to ensure engagement strategies are aligned with broader company goals. Issue Resolution : Serve as a professional first point of contact to address member concerns, questions, or complex issues with speed and empathy.