Service Coordinator

Service Coordinator

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers' first choice for service. As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

Answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers' first choice for service.

Provide co-ordination of service with technicians, sub-contractors and customers within designated CTC location.

May act as a lead, coordinating the work of others, but not a supervisor.

Performs other duties and responsibilities as requested or required.

Exceptional telephone and personal customer service skills and ability to work under pressure.

Excellent Microsoft Outlook, Excel, and Word skills.

Strong financial knowledge and skillsability to understand financials such as accounts receivable/payable, purchase orders, work orders, etc.

Strong organizational skills and the ability to handle multiple projects tasks simultaneously.

Excellent ability to facilitate a collaborative working environment for customers and team members.

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Education: College degree, trade school or equivalent experience

Minimum Experience: 3-5 years call center, dispatch, or administrative

Preferred Experience: (but not required): Experience in a construction industry environment

Convergint is an Equal Opportunity Employer.