Ocean Export Customer Service

We take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Scope of PositionEnsure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.Major Duties and ResponsibilitiesEnsure smooth and timely freight process flowEnsure accurate and timely data entry into our operational systemTrack and Trace Ocean Export Files and reportingMeet compliance at all times to regulations internal and external in accordance with government regulationsUnderstand department process flow, and looking for best practices to improve operational efficiency and productivityEnsure all customers standard operating procedures in place and updated in the DLSOPsOverseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessaryEducation and Experience:At least 1 year of Ocean Export experience within a Freight Forwarding company.Ability to work under pressureAbility to adapt to changesHigh level of attention to detailStrong organizational skillsProcess orientedIntermediate to advanced English communication skills (spoken).Training Requirements:Meet company standards of 52 hours training per year, including as needed management/leadership trainingExpeditors offers excellent benefits:Health Plan: MedicalEmployee Stock Purchase Plan evaluation after 1 year of employmentTraining and Personnel Development ProgramGrowth opportunities within the companyJ-18808-Ljbffr Expeditors International