Medical Spa Sales and Operations Manager

Job Description

Job Description

Medical Spa Sales and Operations Manager

We are seeking a strong Sales and Operations Manager to plan and direct the day-to-day sales and operations of our medical spa and wellness center. This person is responsible for inventory, callouts, customer complaints, announcements, facilitating morning huddles, and ensuring location success in sales and customer experiences. This individual maintains and fulfills all the duties of Sales and marketing. Ideally, she is an excellent doer as well as a leader.

We are looking for Top Sales Performers with a proven track record of consultative sales success. Only candidates with professional sales experience should apply. Aesthetician License and prior experience in a medical spa setting is a huge bonus.

The ideal candidate maintains and develops a patient pipeline and regularly follows up with prospective patients who did not move forward in their initial consultation. Additionally, ideal candidates have carried and achieved sales goals.

Responsibilities:

• Perform consultations and close sales on new clients and upsell current clients
• Meet and exceed aggressive monthly sales goals
• Train, Coach and help Techs achieve sales goals
• Manage the staff at spa

Qualifications:

• 2+ years of consultative (face to face) sales experience (Required. Medical Spa industry preferred)
• 2+years of Management in overseeing staff (meeting/exceeding goals)(Required)
• Bachelor's Degree in Business preferred

Work Hours:

• Center is open Tuesday through Friday 9 am to 6 pm, Saturday 9 am to 3 pm.

Sales Expectations:

You are expected to generate $50k/month in sales for the company.

The Sales and Operations Manager will also:

· Attain comprehensive knowledge of all service offerings.

· Ensure associates utilize proper Checkout Process each time.

· Communicate, implement, enforce and comply with all policies and procedures both individually and at the clinic level.

· Manage individuals in meeting performance objectives, sales, and development goals.

· Handle conflict management.

· Handle escalated client issues in a timely manner, escalate to management as necessary.

· Manage scheduling and coverage of the clinic.

· Continually works to improve leadership skills.

· Maintain confidentiality and HIPAA compliance.

· Audit clinic daily for cleanliness, maintenance issues etc.

· Report all maintenance issues through proper channels same day, or as appropriate in an emergency.

· Exhibit professionalism and behaviors reflective of a leader.

· Contribute to building positive team morale and recognize accomplishments.

Ability to multi-task, use personal judgment, and utilize strong decision making, analytical, and follow-up skills. Proficient with personal computers and contemporary software applications (MS Office Suite, Salesforce , etc.)

Pay:

Base salary is $45,000.00 - $55,000. 00 per year with uncapped bonus and upside potential.

Expected minimum bonus with 50% consultation close rate and achieving min sales of $50,000 per month is $20,000 .

Position also carries additional bonus $30,000 per year when sales target is met.

Benefits:

• Professional development assistance
• Holiday pay
• Free Cosmetic Procedures

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
All customers are required to wear a mask, temperature checks, and we sanitize regularly.

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction

Work Remotely:

• No