Customer Support & Training Specialist

Riverside Recruiting

Lakewood, OH

Customer Support & Training Specialist

Full-Time Employment

Lakewood, Ohio

Company:

Software development company

Accessibility software for people with disabilities

Make a difference and impact in people's lives

Competitive salary, comprehensive benefits, 401(k)

Fast growing company with opportunities for career growth

Passionate team committed to bringing out the best in each other

Artificial intelligence and automation leveraged to scale

Industry leader, laid-back culture, open-door policy

Role:

New customer onboarding and ongoing software training

Categorize support requests as: Training, Break-fix, Bugs, or Improvements

Provide solutions and train users on software features

Escalate tickets to supervisor or route to other teams

Follow-up with customers to confirm resolution

Provide updates on upcoming feature releases

Opportunity to learn and grow into other roles within the company

Required:

Empathy

Multitasking

Customer support

Computer software skills

Excellent verbal and written communication

Preferred:

User training

Google Cloud

Adobe Acrobat

Freshdesk Ticketing System

Understanding of accessibility

Email your resume to View email address on click.appcast.io for more information

Riverside Recruiting

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Customer Support & Training Specialist in Lakewood, OH vacancy

Life Skills Trainer
$17 per hour
...crucial role in the success of our organization. \n \n Provide training, assistance and supervision to individuals receiving care in... ...relationships between employers and individuals served, and support community involvement by accompanying them on outings, or providing...
Suggested
Full time
Part time
Weekend work
Sevita
Fairview Park, OH
3 days ago
Mental Health Group Facilitator - OH
...clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding... ...care team including with Primary Therapists, Care Experience Specialists and Care Coaches Communicate clearly, professionally, and promptly...
Suggested
Full time
Part time
Work experience placement
Local area
Remote work
Afternoon shift
Weekday work
Charlie Health
Lakewood, OH
21 days ago
Sales Coordinator Remote
$69k
...and prescription coverage Ongoing training and mentorship from experienced managers... ...opportunities with promotion from within Supportive and collaborative virtual team... ...relationship-building skills Sales or customer service experience is helpful but not required...
Suggested
Remote work
Work from home
Flexible hours
HMG Careers
Brooklyn, OH
21 hours ago
Order Processing Clerk
$16 per hour
...computers? Join our team as a Processing Clerk, where you'll play a key role in preparing and managing important legal documents in a supportive and structured environment.What You’ll Do:Use Microsoft Edge to edit and manage documentsRead and follow detailed instructions...
Suggested
Monday to Friday
Area Temps
Fairview Park, OH
21 hours ago
Entry Level Customer Training Specialist - Traveling Customer Service Cleveland, OH
Job Description The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers... ...Reynolds system and provide training and customer support throughout the process. In this position, you...
Suggested
Remote work
Home office
REYNOLDS & REYNOLDS CO
Cleveland, OH
21 hours ago
Cellular Sales Associate
...services and performance. We are a sales and customer acquisitions company that is designed to... ...will work closely with customers to support them with their questions and process... ...Sales Associate, our company will provide training initially to provide education and with...
Full time
Si Group
Lakewood, OH
21 hours ago
Retail / Spa Sales Associate
...delivering exceptional guest service while supporting package and product sales. You play a... ...environment. Participate in ongoing training and team meetings. Uphold brand values... ...and Abilities Strong communication, customer service, and problem-solving skills Passion...
Full time
Work at office
Flexible hours
Weekend work
Afternoon shift
Learntastic
Fairview Park, OH
21 hours ago
Patient Service Representative (Medical Receptionist)
...every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.Why You'll...
Full time
Work at office
Flexible hours
Shift work
Day shift
Prisma Health Urgent Care
Rocky River, OH
3 days ago
Front Desk Receptionist
$19 - $22 per hour
...Manager. Front Desk Receptionist Expectations: Deliver exceptional customer service to every patient, visitor, and caller. Greet, register,... .... Maintain an organized, clean, and welcoming reception area. Support practice goals by demonstrating reliability, teamwork,...
Hourly pay
Full time
Monday to Friday
Afternoon shift
Veranova Health
Fairview Park, OH
a month ago
HR Director
...We are seeking a strategic and experienced Human Resources Director to lead all HR functions and support organizational growth. The HR Director will oversee recruitment, onboarding, employee relations, performance management, and compliance with state and federal employment...
Genesis Recruiting LLC
Brooklyn, OH
2 days ago
Sales Administrator
...Administrator The Sales Administrator provides essential operational support to the sales team, ensuring smooth execution of day-to-day... ...-oriented, proactive, and comfortable working in a fast-paced, customer-focused environment. Key Responsibilities Sales Documentation &...
Contract work
Lupus Consulting Zrt.
Cleveland, OH
21 hours ago
Customer Development Representative
$65k - $135k
...set inspection appointments \n Promote our top-rated products and services \n Engage customers through face-to-face presentations \n Sharpen your skills in weekly training sessions \n \n What We’re Looking For: \n \n ~18+ years old, no experience or...
Hourly pay
Full time
Flexible hours
Weekend work
Weekday work
Home Genius Exteriors
Fairview Park, OH
2 days ago
Training Specialist
$65k - $68k
...Training Specialist The Training Specialist is responsible for delivering high-impact orientation and operational training programs that... ...evaluates competency during the 90-day onboarding period, and supports the continuous improvement of training programs and...
Work at office
Local area
Shift work
thyssenkrupp
Brook Park, OH
1 day ago
Sales Coordinator (Full Time)
$48.88k - $61.88k
Community: Vitalia Active Adult Community at Rockside “After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It’s home-like environment is not just for the residents but for the team members as well. From day one you embrace the core ...
Daily paid
Full time
Part time
Relief
Monday to Friday
Shift work
Weekend work
Arrow Senior Living
Seven Hills, OH
3 days ago
Sales Coordinator
$18 - $20 per hour
...Reports To: Director of Sales Position Summary: The Sales Coordinator is responsible for providing administrative and operational support to the Sales team. The role includes assisting in coordinating sales efforts, maintaining organized documentation, and ensuring...
Hourly pay
Full time
Temporary work
Work at office
Flexible hours
Weekend work
Hilton Worldwide Holdings
Cleveland, OH
21 hours ago
Hotel Sales Coordinator
...What You’ll Handle As a Sales Coordinator, you’ll support hotel revenue by keeping group and event sales organized, responsive, and guest... ...marketing efforts that promote the hotel to local and regional customers Partnering with operations to ensure event information is...
Local area
Shift work
Night shift
Nivea Hospitality
Strongsville, OH
4 days ago
Employee Relations Manager
$80k - $150k
...quality oversight for assigned SLERCs, supporting consistent investigation practices, documentation... .... Team Communication, Onboarding & Training: Provides timely and effective... ...resources generalist, employee relations specialist, investigator, or related HR professional...
Work at office
Flexible hours
Night shift
Key Bank
Brooklyn, OH
2 days ago
Sales Coordinator
...re seeking someone with strong local knowledge and experience supporting event sales across youth, adult, social, and corporate markets... ...Qualifications Minimum 1–3 years of experiencein event sales, hospitality, customer service, or a related field (or equivalent combination of...
Local area
Malibu Jacks
Strongsville, OH
9 hours ago
Youth Intervention & Life-Skills Coach
...Ministry (LMM) is seeking a Youth Intervention Specialist to supervise program participants around... ...assist with daily activities. The role supports residents’ Individual Service Plans and... ...-risk youth, and required CPR/First-Aid training along with a valid license. #J-18808-...
LUTHERAN METROPOLITAN MINISTRY
Cleveland, OH
1 day ago
5S Implementation Facilitator
$72 per hour
...to provide world-class service. We are supporting the world leader in thermal interface materials... ...management, and space utilization. Train supervisors, operators, and support... ...accountability. Develop and mentor a site-based specialist or junior engineer who will assume long-...
Contract work
Temporary work
Flexible hours
Shift work
Day shift
On Board
Cleveland, OH
2 days ago
Customer-Focused Lot Attendant
...The Home Depot in Rocky River, Ohio is seeking Lot Associates to assist customers with loading their vehicles and maintain the store entrance. This role involves direct interaction with customers, emphasizing the importance of excellent customer service skills. Lot Associates...
The Home Depot
Rocky River, OH
1 day ago
Retail Associate
...responsible for ensuring our Customers have a positive shopping experience... ...way necessary – is register‑trained, assists Customers with... ...when needed. Represents and supports the Company brand at all times... ...Highway, the Store Protection Specialist (SPS) position (where applicable...
Work at office
Local area
Immediate start
Shift work
Ross Stores, Inc.
Brooklyn, OH
2 days ago
Retail Sales Associate
$16 - $21 per hour
...using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network. - Learn and uncover... ...tech solutions. - Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and...
Hourly pay
Full time
Temporary work
Work experience placement
Summer work
Immediate start
Shift work
Weekend work
Afternoon shift
Verizon
Fairview Park, OH
21 hours ago
Group Co-Facilitator | Ages 4-12 | Center Based
...InspireKids, we envision a world where every child has the tools and support needed to overcome mental health challenges and reach their... ...Development: Grow through supervision and hands-on training Mission-Focused Environment: Work where compassion, creativity...
Full time
Monday to Friday
InspireKids
Cleveland, OH
13 days ago
Customer Support Specialist
$56k - $61k
...Customer Support Specialist At Every Word Code, we understand that precision and efficiency are the foundation of successful logistics. Headquartered... ...internal promotion and professional development Paid training and continuous skills development Comprehensive health,...
Work at office
Every Word Code
Cleveland, OH
2 days ago
Financial Wellness Advisor - Personal Banking
...needs, and guide solutions both in person and by phone. You will work to attract new clients and deepen relationships with existing customers, helping them achieve their financial goals in a fast-paced, sales-driven environment. The role emphasizes client-first service,...
KeyCorp
Lakewood, OH
1 day ago
Student Recreation Programs Facilitator
...Government Solutions (CGS), you’ll join a mission-driven team that supports federal customers while honoring the heritage of Chugach Alaska Corporation.... ...SOPs and personnel policies. Complete all required training per government and management directives. Deliver work...
Contract work
Day shift
Chugach Services
Cleveland, OH
10 days ago
Senior Sales Coordinator (Cleveland, OH)
...planning, implementing, managing the physical flow of products for world-class international manufacturing companies, and servicing customers in various markets. Apply today and become part of a team on this journey within more than 100 industries; expertise in nearly...
Full time
Contract work
Work at office
Local area
ParkOhio Holding Corp.
Cleveland, OH
1 day ago
Client Services Facilitator
$18 - $24 per hour
...all incoming communications to the EBS/ECL offices related to customer inquiries. This role is responsible for managing phone and email... ...tracking, updating, and managing client orders and service needs Support database management, ensuring all client and operational data...
Hourly pay
Temporary work
Work at office
Immediate start
Evergreen Cooperatives
Cleveland, OH
2 days ago
TALENT PARTNER
...and Human Resources leadership in a fast-paced, mission-driven healthcare environment where strong recruiting execution directly supports access to care. What You'll Do Own full-cycle recruitment from hiring intake through offer and pre-employment handoff...
Full time
CareAlliance LLC
Rocky River, OH
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Support & Training Specialist. Be the first to apply!