FRONT DESK ASSISTANT

Front Desk Assistant at River Hall Country Club

River Hall Country Club is seeking a professional, friendly, and welcoming Front Desk Assistant to serve as the first point of contact at our Town Hall. This is a great opportunity for someone who enjoys hospitality, staying organized, and providing exceptional customer service in a beautiful private club and community setting.

Located in Alva, just outside Fort Myers, River Hall Country Club features an award-winning golf course designed by Davis Love III. Since opening in 2007, the 7,000+ yard course has provided members and guests with an enjoyable and challenging golf experience surrounded by natural beauty.

In addition to the golf course, River Hall offers outstanding practice facilities, including a 400-yard double-sided driving range, 10,000 square feet of putting surfaces, chipping and bunker areas, and a short course.

Our culture and values provide Team Members with a rewarding lifestyle and work/life balance.

Apply today and become part of a team where hospitality, quality, and community come together.

Job title: Town Hall Front Desk Assistant

Reports to: Lifestyle Director

Classification: Hourly, Non-Exempt

Working Hours: Part-time weekends and other days as needed

Job purpose

Represents the first point of contact and responds or directs people accordingly, and supervises others working in the same capacity. Act as support to Facility Management and Lifestyle Program.

Duties and responsibilities

• Perform responsibilities of Opening and Closing procedures for the Town Hall Amenity Center.
• Cleaning of the Front/Back Entrance Doors and vacuuming of the mats
• Daily checks of all restrooms: restock supplies as needed
• Give tours of the Town Hall Amenity Center
• Maintain and update Resident and Member files
• Set up and take down of events
• The Front Desk Attendant/Coordinator is responsible for promoting member and guest relations, representing the Town Hall Amenity Center in a professional and courteous manner.
• Answer member questions as they relate to Memberships, Fitness equipment, classes, and events programming.
• The Front Desk Attendant/Coordinator will always maintain professional conduct.
• Enforce Town Hall Amenity Center Rules and Regulations
• Address member issues promptly and forward member complaints to management
• Responsible for daily review of the Communication Log and Sign-In Log Sheet
• Responsible for registering members and guests and for charging appropriate fees
• Conduct periodic safety inspections of equipment and work areas
• Post charges using the IBS System
• Update monthly calendar of events
• Take inventory of Office and Cleaning Supplies
• Place orders for Office and Cleaning Supplies
• Maintain RSVP List of Events
• Make Welcome Packets for New Residents, Renters, and Members
• Assign and log in Transponders
• Perform other duties as assigned

Working conditions

Work is both indoors and outdoors. Potential exposure to sharp and rapid equipment movement, sharp utensils, harmful chemicals and/or solvents if proper safety procedures are not followed.

This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any on the job related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Physical requirements

Good organizational and verbal skills. Ability to use logical and rational thinking to resolve issues. Ability to perform basic mathematical skills, monitor and develop subordinates, visually monitor the operation areas and write and read member communication.

Must have the ability to perform moderate physical work and may be required to lift up to 40 lbs., and up to 20 lbs. frequently. Perform activities such as bending, kneeling, crouching, climbing, reaching, standing, pushing, lifting and grasping. Ability to consistently lift, carry and load adaptive and other sports equipment that may weigh 20 or more pounds, and sustain aerobic activity for 20 consecutive minutes.