Billing Team Lead

Be part of a team that keeps Texas first responders running strong.

At Emergicon, you'll join a people-first team doing purpose-driven work that directly supports EMS and fire departments across the state-and the communities that depend on them.

This role supports the billing team by promoting consistency, assisting with staff training, and serving as a resource for questions related to billing procedures, policies, and workflow. The Billing Team Lead is expected to maintain personal production responsibilities while contributing to team cohesion, morale, and process improvement efforts.

REPORTS TO/SUPERVISES

The Billing Team Lead reports to the Billing Manager and works collaboratively with other Emergicon personnel in all departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Monitor and manage the status of unbilled claims
• Perform all necessary actions to ensure claims are entered timely and accurately
• Motivate billing team to achieve weekly goals
• Liaison with colleagues across departments
• Stay current with payor regulations
• Train and mentor new employees
• Ensure compliance of payors and HIPAA laws
• Maintain a flexible schedule to be available for questions or issues that arise daily
• Perform routine billing duties
• Other job-related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES
• Ability to support a cohesive team environment and contribute to positive employee morale
• Skill in assisting with training and onboarding of billing staff to maintain accuracy and consistency
• Capacity to encourage and guide peers in meeting production and quality expectations
• Ability to balance personal billing workload with supporting team tasks and project assignments
• Effective multitasking and problem-solving abilities in a fast-paced, high-volume setting
• Strong attention to detail, with a focus on compliant and accurate billing practices
• Intermediate proficiency in Microsoft Excel for tracking, sorting, and reporting billing data
• Ability to navigate billing and reporting systems to compile data for ad-hoc requests or routine reporting
• Prior experience in medical billing within an emergency or healthcare environment
• Reliable, self-directed work habits with a consistent record of achieving production goals
• Solid verbal and written communication skills to interact effectively with team members and leadership

EXPERIENCE AND EDUCATION
• Minimum of two years' experience in medical billing, preferably in emergency medical services or a related healthcare setting
• Experience providing informal guidance or peer support within a billing team
• High school diploma or equivalent required
• Associate degree in healthcare administration, business, or a related field preferred, or equivalent combination of education and experience

WORK SCHEDULE

This position operates on a hybrid schedule, combining remote work with on-site presence as required to support team activities and company needs.

WORKING CONDITIONS

The role requires standing or sitting at a workstation with repetitive computer use.

Emergicon LLC is an EEO Employer - M/F/Disability/Protected Veteran Status