ServiceNow Business Analyst

Leading the requirements gathering and process design for federal agency clients, the full-time remote Technical ServiceNow Business Analyst will translate complex mission requirements into scalable ServiceNow solutions while ensuring compliance with federal standards. Key responsibilities Lead client workshops to elicit and document business requirements aligned with agency mission goals Translate business needs into user stories and functional specifications within Agile/Scrum frameworks Conduct gap analysis and collaborate with Agile Coaches to design and document new processes for ServiceNow delivery teams Required qualifications U.S. Citizenship with the ability to obtain and maintain a Secret Level security clearance Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field 5+ years of experience as a Business Analyst, including at least 3 years focused on the ServiceNow platform Proven experience in the federal contracting space (DoD, DHS, or Civilian agencies) ServiceNow Certified System Administrator (CSA) is required