Application Support Engineer

About the job Application Support Engineer Location: Dallas, TX or Tampa, FL Contract-to-Hire | Industry: Financial Services Experience Level: Mid-Senior (4+ years) About the Role We’re seeking a skilled Application Support Engineer to join a leading financial services organization. You’ll play a critical role in maintaining production application stability, resolving incidents, implementing automation, and supporting audits and disaster recovery for complex enterprise platforms. This is a contract-to-hire position for professionals with strong hands‑on skills in both application and infrastructure layers. Key Responsibilities Analyze, triage, and resolve critical production alerts and application defects . Own end-to-end incident resolution and root cause analysis with a proactive mindset. Review and maintain knowledge base articles and runbooks in collaboration with development teams. Support audit responses , BCM documentation , and disaster recovery execution . Drive automation initiatives to reduce manual work in application monitoring and support. Lead and execute production deployments , including vendor application upgrades. Collaborate closely with internal dev teams to provide feedback into application design. Promote and align with risk and control processes throughout daily support activities. Must-Have Qualifications 4+ years of experience in application support or related IT roles. Strong expertise in: Java/J2EE , Oracle/SQL , IBM MQ , ServiceNow (SNOW) / ITIL processes, Splunk , Autosys Proficient in Linux/Unix environments and cloud platforms like AWS . Solid understanding of application infrastructure and troubleshooting methodologies. Bachelors degree preferred (or equivalent technical experience). Preferred Skills Experience with Docker/Kubernetes or other containerization technologies. Familiarity with IIB (IBM Integration Bus) and basic networking concepts . Background in the Finance & Securities domain. Passion for transparency, collaborative teamwork, and ongoing learning. Strong documentation, communication, and cross‑functional engagement skills. Candidates must be local to Dallas, TX or Tampa, FL . This is a W2-only contract-to-hire role. US Citizens and Green Card holders only. #J-18808-Ljbffr