Shift Supervisor Old Orchard Center

At Blue Bottle our mission is to connect the world to delicious coffee. From seed to cup we elevate the craft of coffee in everything we do. We strive to build a better tomorrow by investing in what matters: a sustainable future for our people the company and our planet.

About the Job

A Shift Supervisor serves as an integral member of leadership spearheading efforts to consistently deliver exceptional hospitality and elevate the coffee experience all while upholding stringent Cafe standards and driving toward established business objectives. Shift Supervisor fosters a culture of continuous learning within the Cafe serving as a catalyst for inspiration and motivation among team members to continuously refine their skills and enhance performance.

While occupying a position of influence within the team a Shift Supervisor operates without direct reports leveraging their leadership to orchestrate collaborative efforts and drive collective success

You Will:

• Possess comprehensive knowledge of Cafe expenditures and actively contribute to sales growth initiatives
• Support ongoing operations and continuous improvement within the cafe through the assigned operational area of focus taking a proactive role in ensuring the right routines processes and tools are in place to enable the teams success
• Oversee service flow to uphold optimal levels of safety cleanliness quality and efficiency
• Execute essential operational support duties such as ordering receiving and managing inventory
• Follow the Leader on Duty process and checklists by strategically deploying staff overseeing breaks and ensuring exceptional hospitality and adherence to Blue Bottles standards for beverage and food preparation
• Facilitate the onboarding and training of new team members ensuring seamless integration into the team
• Assume responsibility for cash handling and daily deposits
• Promptly address guest concerns within the Cafe
• Report incidents of illness and injury as per protocol
• Provide guidance to team members on new menu offerings and operational procedures
• Lead efforts to achieve company-wide sustainability objectives actively engaging your team in these initiatives
• Consistently prepare and serve beverages and food items to the highest quality standards
• Take charge of supervising high-performing team members
• Demonstrate exemplary behavior as a role model for your team members consistently setting high standards and continuously striving for improvement and lead with Omotenashi in mind
• Foster a culture of curiosity and ongoing learning participating in tastings cuppings and training sessions to deepen your understanding of coffee
• Ensure compliance with company standards and safety protocols fostering a culture of continuous improvement through constructive feedback and support to promote a safe and respectful workplace environment for all team members

You Are:

• A leader who is passionate about training and helping to develop a team
• Aware of your impact on others and seek regular feedback to continually improve
• A strong communicator who can provide impactful and motivating feedback to improve the teams beverage food and hospitality delivery
• Always curious you are excited about finding new ways to delight our guests
• Savvy with your resources with the ability to make decisions and problem-solve
• Dedicated to your team and your guests you understand and value empathy and use it to guide interactions on and off the job
• Passionate about the planet and creating a sustainable future for our people the company and our planet
• Eligible to work in the United States and 18 years of age or older

You Have:

• 6 months to 1 year of supervisory experience or experience in team leadership
• Completed Blue Bottle Academys Barista training and validation program or will complete it within 90 days post-hire
• Existing Food Safety Certification required for the state you will be working in and for your specific role or will obtain it within 30 days post-hire
• Basic math and computer skills
• A flexible schedule and are available to work mornings evenings weekends and holidays

A few benefits we offer:

• Comprehensive health dental and vision coverage for eligible employees starting on your first day
• Best-in-class coffee training and continuing education
• Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships)
• 401(k) plan
• Paid time off & paid volunteer hours
• 50% discount on all products both online and in-cafe; this includes food beverages whole-bean coffee and merchandise
• 2 free drinks during shifts for cafe team members
• Flexible spending account & commuter benefits
• Employee Assistance Program

Our Shift Supervisor position is a dynamic one! Below weve mapped out the physical demands that are essential to the role:

• Ability to stand and walk for long periods of time; youre on your feet the majority of the day whether you are standing behind bar pulling shots or walking the cafe floor
• Use of hands to reach grip turn and perform precision work; youre using your hands to operate beautiful espresso machines pour delicious pour overs and operate the register (among other responsibilities)
• As needed squat bend twist and reach for items below waist level or above shoulders; for example you may have to bend down or reach up to grab cups lids and towels
• Ability to lift push/pull carry and/or move up to 50 pounds; for example youll be handling bags of coffee beans coffee kegs crates of milk tubs of dishes and trash bins
• As needed climb ladders stairs ramps and uneven floors and/or surfaces; for example climb on a step stool to change menu slats or go up and down stairs and ramps to storage areas
• Ability to smell and taste; youre tasting and smelling coffee and food helping ensure quality control for each cup and plate
• Ability to listen and speak; youre listening and speaking with our guests to take and fill orders and guide and create experiences
• The role is performed in an environment that may involve exposure to environmental conditions including elevated temperatures from food and beverage preparation equipment and cooler temperatures in refrigerated spaces

$18.45 - $18.45 an hour

Blue Bottle is an Equal Opportunity Employer. We value an open mind dedication to work and a collaborative spirit. We hire based on these qualities a jobs requirements our businesss needs and an applicants qualifications. We do not tolerate discrimination or harassment of any kind in the hiring process or in the workplace.

We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the essential functions of the job. We also provide reasonable religious accommodations to applicants/employees to allow them to practice their bona fide religious beliefs. To request an accommodation contact your People Partner.

We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision security safety or morale or if doing so could create other conflicts of interest.

We will consider employment-qualified applicants with arrest and conviction records.

We participate in E-Verify. We will provide the federal government with employees Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed the Form I-9.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager