Manager, Learning & Capability Building (Technology & Governance)

Summary Hyatt Hotels Corporation seeks an enthusiastic Manager, Learning & Capability Building to join our Global Learning & Capability Building team. In this role, you will collaborate closely with Global Talent, Functional Learning, Human Resources Evolution, and HRIT teams to strengthen Hyatt's global learning ecosystem and its impact. You will play a key role in enhancing how learning is designed, delivered, and measured—ensuring programs align to business goals, skills, and measurable outcomes. This role contributes to building capability across the organization through learning consultation, evaluation practices, and learning technology solutions. How We Care for Our People Annual allotment of free hotel stays at Hyatt hotels globally Flexible work schedule Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally. The Role Design, develop, deliver, and maintain a Learning Experience Designer (LXD) and Learning Management System (LMS) Administrator certification programs to build capability across learning teams. Manage day‑to‑day learning technology vendor relationships and LMS/LXP administration in partnership with HRIT, ensuring systems support learning delivery and reporting needs. Support learning intake and consultation by partnering with stakeholders to assess needs, recommend solutions, and align requests to business goals, skills, and measurable outcomes. Support the maintenance and application of global learning design standards across blended modalities (e.g., digital, virtual, in‑person), ensuring consistency, quality, and alignment to Hyatt's experience and measurement expectations. Execute and maintain learning evaluation and effectiveness practices, applying frameworks (e.g., Kirkpatrick, ROI) and supporting consistent measurement across programs. Analyze learning and performance data to generate insights, dashboards, and recommendations, partnering with Global Talent, Functional Learning, and data & analytics teams. Monitor learning trends and performance data to identify opportunities for innovation and continuous improvement. Maintain tools, templates, and documentation that support consistent evaluation and reporting practices. Contribute to cross‑functional initiatives that enhance Hyatt's learning ecosystem and colleague experience. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Qualifications Experience Required 5+ years of experience in Learning & Development, HR, learning analytics, or related field Experience conducting learning needs analysis and stakeholder consultation Experience applying learning design or instructional design principles (e.g., adult learning theory) Experience managing vendors or external partners Experience working with LMS/LXP platforms and learning technologies Experience managing or supporting learning programs or projects end‑to‑end Experience collaborating across global, cross-functional teams Experience Preferred Bachelor's or advanced degree in Learning & Development, Human Resources, Organizational Development, or related field Experience with data visualization tools (e.g., Tableau, Power BI, or similar) Experience designing skills frameworks or competency models Proficiency in the following learning platforms: Oracle, Percipio, Articulate 360, Colossyan, Synthesia, Camtasia, or similar Familiarity with Generative AI tools and their application in learning design, content development, or productivity Experience working in Agile or iterative project environments The salary range for this position is $90,000 – $115,000. This position is also eligible to earn an annual bonus. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. #J-18808-Ljbffr Nari