Inside Sales Account Manager

Inside Sales Account Manager

Location: Dublin, OH, US, 43017

Summary: The Inside Sales Account Manager drives revenue and profitability by prospecting new customers within the region and expanding sales among existing accounts. This is a remote U.S.-based position. To support regional customer coverage and collaboration, applicants must be located in the Mountain, Pacific, or Central time zones.

Essential Duties and Responsibilities:

• Manage relationships with approximately 150 existing and potential Hyperion customers.
• Contacts customers via email and phone call to drive sales.
• Identify opportunities to grow revenue and profitability.
• Analyzes prior product sales to customers and identifies opportunities.
• Collaborate with sales manager to develop a sales strategy.
• Develop product knowledge to share with customers and respond to their questions.
• Collaborates with segment manager on pricing, and terms.
• Closes the sale and follow up on payments.
• Ensure customers pay in a timely manner.
• Make follow-up calls regarding payments.
• Develops pre-call planners, writes summary reports and enters in CRM.
• Utilizes CRM for customer communication and follow up.
• Serves as liaison between customer and field sales reps.
• Coordinates onsite visits or consultations with field sales when needed.
• Collaborate with customer service to ensure customer orders have been entered.
• Responds to concerns raised by customers about delivery times and invoicing.
• Follows up with customers and escalates issues internally as needed.
• Follow up with customers to ensure their satisfaction with Hyperion products and services.
• Achieve or exceed monthly sales quotas
• Attend sales meetings to understand company strategies and provide insight.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Work Experience:

High school diploma required; 2-year degree preferred

Ability to speak English and Spanish fluently preferred

4-6 years of experience in technical sales in a manufacturing business to business environment Or equivalent combination of education and experience

Technical Skills/Physical Requirements:

Experience in Microsoft Dynamics or similar system a plus

Ability to navigate a complex organization and execute across multiple functions

Self-Starter and highly motivated

Strong communication (written and verbal), interpersonal, and organizational skills

Experience with CRM and industrial business-to-business products

Proven professionalism with the ability to use discretion and sound business judgment

Proficiency with Microsoft Office: Outlook, Word, PowerPoint and Excel

High attention to detail required

Ability to work in a fast-paced environment

Travel - 4 times per year for internal meetings