Branch Manager

Are you looking for a rewarding career opportunity with significant growth potential?

Join Team MBS - a progressive Midwest Building Products Distributor!

As a family owned and operated business, Modern Builders Supply (MBS) distributes name brand roofing, siding, windows and doors, kitchens, decking and so much more.

Twenty-seven locations and nearly 400,000 sq. ft. of manufacturing makes MBS the premier distributor in the Midwest with the vision to be “SIMPLY THE BEST."

As a Branch Manager, your primary role will be to supervise the day to day operations of our Cleveland branch servicing builders and contractors as well as providing hands-on customer service and sales direction by implementing corporate initiatives to achieve both personal and corporate goals.

Essential Functions of Position

• Direct customer service specialists to provide a high level of customer service
• Direct warehouse/driver staff to provide speedy, efficient, and accurate service to customer base
• Insure outside sales representatives are implementing company directives
• Assist with dispatch responsibilities
• Assist with inventory control responsibilities
• Implement company operational directives, company policies and procedures
• Enforce employee compliance with corporate HR policies, procedures and guidelines
• Hire, train, manage and develop branch team
• Communicate accountability and performance expectations of branch team
• Process payroll to corporate office
• Process and approve invoices for payment to A/P
• Generate weekly reports for Executive review
• Perform other duties as assigned

A successful Branch Manager candidate must be career-oriented, highly motivated, possess strong leadership skills, and have the ability to solve problems quickly and effectively.

Knowledge, Skills, and Abilities

Knowledge of:

• Business and management principles and practices
• Products and a basic knowledge of sales and customer service principles
• Computer programs such as MS Office – Word, Outlook, Excel, Power Point, and Internet Explorer

Skilled in:

• Strong verbal and written communication skills, including the ability to communicate to different functions of the organization with the appropriate level of detail
• Active listening by giving full attention to what others are saying, asking appropriate questions and not interrupting at inappropriate times
• Customer service – manages difficult customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments
• Analyzing data and situations accurately with a strong attention to detail in order to develop the proper course of action needed to be taken
• Efficient problem-solving and conflict resolution
• Time management, prioritization and organization

Ability to:

• Understand customer needs by determining what is a true measure of satisfaction to that customer
• Build a strong team and develop positive, effecting working relationships among team members
• Provide specific and timely coaching and feedback to the team that helps ensure operational excellence as well as individual performance of a team member
• Assume a leadership role, enforce accountability while also motivating the team
• Learn in a fast paced and friendly environment

Other Characteristics:

• High school diploma or equivalency, a four year college business degree preferred
• Minimum of three years management experience
• Minimum of three years of progressive work experience in a customer service environment

Why Join Our Team:

• Competitive salary with bonus opportunities
• Paid weekly via direct deposit
• Medical, dental, vision, disability insurance, and life insurance
• 401k with Company match
• Paid vacation, personal time, holidays
• Employee discount
• Company issued cell phone
• Hours: M-F 7:30 AM - 4:00 PM, periodic Saturdays from 8:00 AM to 12:00 PM during peak business season