Wellness Membership Advisor

Do you have a passion and drive for helping others to be their best version of themselves?

Do you want to work for a company that makes a difference in thousands of peoples' lives every year?

We are looking for you!

We are a rapidly growing therapeutic massage studio seeking an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members to join our team.

Here's what we are looking for:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
• Prior retail sales experience preferred; selling memberships or services inperson to potential clients.
• Customer Service in a spalike or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easytolearn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Responsibilities and Duties

Elements Massage is looking for a Lead Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.
Informing all clients about the benefits of the Elements Wellness Program, a no hassle
membership plan
Following our proven sales process to enroll clients into the Elements Wellness Program
Being the first and final face of hospitality, whether on the phone or in the studio
Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
Working as a team with our Managers and Massage Therapists to create an
environment where clients are the center of the world

Our hiring process:
You read this job ad and get inspired!
It piques your interest, and you immediately apply.
You showcase your experience and why you would make a great fit.
If you are a great match, you'll meet our team and begin our structured training process

Leadership development

Prospective hires must be willing to have schedule flexibility to work, mornings, evenings and weekends.