Market Manager

Market Manager

The Market Manager is responsible for overseeing the overall operations, profitability, and strategic direction of the lawn care and chemical services across multiple branches.

Education:

• Bachelor's degree in business management, horticulture, or a related field or equivalent experience is required.
• Master's degree or relevant certifications (e.g., in business management or industry-related areas) is a plus.

Experience:

• Minimum of 7 years of experience in the lawn care, landscaping, or chemical services industry, with at least 5 years in management.
• Proven experience in managing large teams, driving revenue growth, and overseeing complex operations across multiple locations in a geographical area (preferred).
• Experience with P&L management, budgeting, and strategic business planning.
• Obtaining and maintaining applicator license(s) by applicable state(s) is required.

Skills:

• Strong leadership, communication, and interpersonal skills.
• Proven ability to develop and execute business strategies that drive growth and profitability.
• Strong financial acumen with experience managing budgets and ensuring cost control.
• Exceptional problem-solving, decision-making, and organizational skills.
• Excellent customer service and client relationship management abilities.
• Proficiency in Microsoft Office Suite, CRM systems, and business management software.
• Excellent organizational, time-management, and problem-solving abilities.
• Knowledge of operational best practices and continuous improvement strategies.
• Strong financial acumen, including budget management and cost control.
• Strong knowledge of safety and compliance regulations in the lawn care and chemical services industry.

General Responsibilities:

• Supervise the management of daily field operations, ensuring all services are completed on time, within budget, and to the highest standards of quality.
• Lead, manage, and motivate a team of branch/operational managers to ensure they meet performance and quality goals.
• Oversee the management of scheduling, ensuring optimal route planning and resource utilization to maximize efficiency and minimize operational costs.
• Responsible for management of branch inventory (chemicals, tools, and equipment).
• Monitor service delivery to ensure that customer expectations are met, resolve service issues promptly, and ensure high levels of customer satisfaction.
• Continuously evaluate and improve operational processes to increase efficiency, reduce costs, and enhance the overall customer experience.
• Report performance results to senior management and implement corrective actions as necessary.
• Develop and manage multiple branch budgets, focusing on cost control and maximizing profitability across a market.
• Ensure that the company adheres to all local, state, and federal regulations regarding pesticide use, chemical application, and worker safety. Manage audits and inspections to maintain compliance.