Data Analyst-Qlik
Purple Drive
Overview: Job Title : Data Analyst Location : MTV CA or remote Job Description Responsibilities Analyze data on the experiences of customers, articulate and visualize their overall experience and gain actionable insights from them Drive, own, and execute data collection from customers, including surveys, CRM linkages, and report development Develop data visualizations to drive more informed business decisions Utilize business process modeling to create models that reflect an intuitive, non-technical model of how the business is conducted Identify key trends and outliers across customer verbatims, scores, and feedback Identify issues and recommend changes to drive data-based strategic decision making Produce insightful data analysis to educate the business on trends and areas of opportunity around customer experience Plan and lead cross-functional design sessions that leverage key findings Establish and maintain effective working relationships with internal stakeholders and external partners Education Bachelor's degree in IT, business, computer science, statistics, or a related field Required Skills and Experience 7+ years of experience in a customer experience role Expertise in developing dashboards and visualizations using Qlik sense Expertise in database design and SQL Experience working with customers in a multi-channel setting, including chat, email, and phone support Experience with business process mapping, process analysis, and needs assessments Experience working with large, noisy, and complex real-world data in preparation for statistical analysis Experience performing data analysis and reporting in both detail and summary formats Experience working with market and customer research inputs Strong statistical and mathematical skills Must have Mapping customer journey Qlik sense SQL
Vacancy posted 3 days ago
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